Community Services Program Manager

Overview

Loudoun County is one of the fastest-growing counties in the U.S., located about 35 miles west of Washington, D.C. It features a mix of rural landscapes, historic towns, and expanding suburban areas. The region boasts a diverse population, a strong workforce, and a thriving economy focused on technology, agriculture, and small business innovation.

The Department of Family Services (DFS) supports residents of all ages, offering safety-net and prevention services. This includes public benefits eligibility, housing assistance, employment development, and child and adult protective services.

DFS prioritizes safety, stability, and long-term independence, helping those in crisis and working with various community partners to enhance service delivery. Through collaboration with nonprofits, schools, and other agencies, DFS aims to improve the quality of life and strengthen the community.

The Community Services Program Manager acts as both a strategic and operational leader within the Public Assistance and Support Division of the Loudoun County Department of Family Services. This position reports to the Assistant Director of the Public Assistance and Support Division or their designated representative. This role oversees programs designed to prevent homelessness, enhance access to resources, and support vulnerable individuals and families through crisis response, community navigation, housing stabilization, and emergency assistance.

The position provides direct supervision to the Community Support Services and Homeless Assistance Teams and matrix supervision to additional support roles.

The Program Manager is responsible for the full life cycle of contracted homeless services programs, including oversight of the Homeless Services Center, Drop-In Centers, and the Hypothermia Prevention Shelter. This role ensures services comply with performance standards established through federal, state, and local regulations, including requirements outlined in the Virginia Homeless Solutions Program (VHSP) grant and statewide homelessness response initiatives. In collaboration with internal and external partners, the Program Manager ensures contractual and program alignment with HUD Homeless Continuum of Care (CoC) standards, state grant expectations, and local policies, including the Community Fund Policy.

This position manages fiscal stewardship responsibilities, including grant budget management, monitoring expenditures, auditing contract invoicing, ensuring documentation compliance, and implementing corrective actions when necessary. The Program Manager leads continuous Quality Assurance (QA) and performance improvement initiatives grounded in evidence-based best practices such as trauma-informed care, Housing First approaches, person-centered service delivery, harm reduction strategies, and consistent operational oversight. The role requires advanced leadership skills, high accountability, strong collaboration, and the ability to navigate evolving service needs, community partnerships, emergency operations, and policy shifts.

Hiring salary commensurate with experience.

Bachelor’s degree in Social Work, Psychology, Sociology, or a related field; five (5) years related work experience including one (1) year of supervisory or team lead experience; or equivalent combination of education and experience.

• Master’s degree in Social Work, or a related field.
• Experience working in local government or a department of social services.
• Contract/Grant-writing experience.
• Knowledge of laws and regulations as applied to assigned areas.
• Bi-lingual skills in Spanish and English.

• Provide strategic and operational oversight of Community Support Services and Homeless Assistance Teams.
• Ensure programs follow established best practices in service delivery including:
  Housing First, Trauma-informed engagement, Harm reduction, Motivational interviewing, and Person-centered program planning.
• Develop, implement, and evaluate program workflows, operating procedures, and service expectations to ensure effective, consistent, and compliant service…