Homeless Assistance Team; HAT Supervisor

Overview

The Loudoun County Department of Family Services (DFS) delivers a comprehensive continuum of public assistance, safety-net services, and community support to a diverse and growing county. Within DFS, the Public Assistance & Supports Division (PAS) oversees programs including Public Benefits, Information & Referral, Community Support Services, the Workforce Resource Center, and Homeless Services—including vendor-operated shelter programs and street-level outreach. The Homeless Assistance Team (HAT) plays a critical role in the county’s homelessness response system by providing diversion, outreach, housing navigation, case management, and coordinated entry aligned with HUD, DHCD, CoC policies, and Housing First, trauma-informed practices.

• Lead and support staff in delivering Housing First, person-centered, and trauma-informed services.
• Ensure appropriate referral routing, caseload distribution, documentation quality, and workflow efficiency.
• Coordinate with vendor-operated shelter programs (e.g., LHSC, Hypothermia Shelter, Eastern Drop-In Center) to support seamless client access and service continuity.

• Provide direct supervision, coaching, performance management, and professional development to HAT staff.
• Establish systems for quality assurance, including regular case reviews, documentation audits, and fidelity to VHSP and CoC requirements.
• Support staff through high-volume caseloads, challenging fieldwork, and complex client needs using structured supervision practices.

• Manage the VHSP Targeted Prevention grant, including allowable activities, budget tracking, outcome reporting, and corrective actions when required.
• Ensure compliance with County financial policies, procurement requirements, and vendor performance expectations (e.g., Shelter House contracts).
• Collaborate with Finance, Contracts, and Procurement staff to oversee program expenditures, service invoices, and contract deliverables.

• Collaborate with County departments (DHCD, MHSADS, Health Department, DGS, Sheriff’s Office), community-based organizations, and regional partners to coordinate services.
• Participate in CoC committees, regional homelessness work groups, performance monitoring activities, and by-name list reviews.
• Support interdepartmental planning for housing stabilization, including high-acuity cases requiring coordination with Adult & Aging, Behavioral Health, or Code Enforcement.

• Implement program policies and ensure staff adherence to CoC, HUD, and DHCD regulations.
• Monitor HMIS data quality, performance measures, and compliance with documentation standards.
• Lead continuous improvement initiatives to strengthen prevention strategies, outreach engagement, diversion outcomes, and housing navigation practices.

Bachelor’s degree in social work or a related human services field; four (4) years related work experience including one (1) year of supervisory or team lead experience, or an equivalent combination of education and experience.

• Master's degree.
• Demonstrated experience in homelessness services, including knowledge of structural causes of homelessness, outreach, prevention, and Housing First practices.
• Experience with grant or contract management in a human services or local government setting.
• Strong oral and written communication skills and experience working with diverse populations.

• Participate in emergency response protocols, including severe weather operations, hypothermia shelter coordination, and after-hours duties as required.
• Provide leadership and logistical support during community emergencies impacting vulnerable populations.

Hiring salary commensurate with experience.

• Ability to work beyond standard hours and at alternate work sites as required for operational needs.
• Must maintain availability to support emergency response operations and after-hours duties.

• Valid driver’s license and good driving record (subject to annual review).
• Successful completion of background checks, including criminal, credit, and DMV.