Enterprise Solutions Support Analyst; Part-time

Enterprise Solutions Support Analyst (Part-time)

Loudoun County Public Schools Enterprise Solutions Office - Leesburg, Virginia

Job : 5576901

Final date to receive applications: Posted until filled

Posted: Mar 09, 2026 4:00 AM (UTC)

Starting Date: Immediately

Job Overview

The primary function of the Enterprise Solutions Support Analyst is to work with project stakeholders to identify and prioritize system requirements and perform Quality Assurance (QA) testing. The Enterprise Solutions Support Analyst communicates with stakeholders regarding triage status, test results, and changes to requirements. The Enterprise Solutions Support Analyst will work with the Scrum methodology to ensure the sprints deliver value and meet the "Definition of Done."

Roles and Responsibilities

The following information is intended to describe the overall nature and scope of the work being performed. This is not a comprehensive listing of all responsibilities or tasks; work may differ and other work may be assigned when deemed appropriate.

• QA & Testing:
  Write and execute detailed test cases and use cases. Identify specific test cases for development work to ensure high-quality software delivery.
• Triage & Support:
  Provide customer support/service for the Digital Solutions center. Triage incoming tickets in Jira, identifying bugs versus feature requests.
• Release Management:
  Coordinate software releases and draft release notes to keep stakeholders informed of system changes.
• Stakeholder Engagement:
  Schedule and conduct meetings with product owners and subject matter experts to understand business processes. Proactively communicate business knowledge to the development team.
• Documentation:
  Create and maintain internal documentation. Documentation will focus on user stories, business rules, logic, and system flows.
• Research & Data:
  Conduct research and analysis to verify information for the development team. Utilize basic SQL/Database knowledge to verify data integrity during the requirements and testing phases.
• Scrum Support:
  Support project management through daily scrum, sprint planning, requirements reviews, and application demos.
• Backlog Management:
  Manage a regular cadence for story definition, writing, review, and prioritization to maintain a well-defined backlog.

Qualifications

Below are the minimum qualifications for this job. Equivalent combinations of education and experience are also acceptable.

• Education: Associate’s degree and three (3) years of experience with business analysis or related technical experience.
• Technical
  
  Skills:
  
  Proficiency with Jira (or similar tools) and basic SQL/Database knowledge.
• Customer Focus: Excellent customer service skills and the ability to act as a supportive liaison between users and the technical team.
• Professional
  
  Competencies:
  
  Strong interpersonal and communication skills with a keen attention to detail and the ability to prioritize tasks in a high-pressure environment.
• Experience: Experience with software development, Scrum/Agile methodologies and software QA testing.

Physical Requirements

While performing the duties of this job, the employee is regularly talking, expressing or exchanging ideas by means of the spoken word. The employee must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly. The employee must possess normal cognitive abilities including the ability to learn, recall and apply certain practices and policies. Frequently sitting and/or remaining in a stationary position for long periods of time.

Exerting up to 40 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Reports to :
Supervisor, Digital Solutions

Months/Days/Hours : as needed

Salary Level :
Band Rates:
Band 14

Salary Scale : https://(Use the "Apply for this Job" box below)./compensation

Remote Work Eligible :
Partial

Collective Bargaining Unit :
Non-Union

Remote Work Disclosure

Employees who perform the responsibilities of the above position have been identified as having the potential to telework. Telework is defined as completing one's duties and responsibilities at a site other than one's…