Care Scheduler and Coordinator

Benefits:

• Supportive Work Environment
• Professional Development Opportunities
• Flexible Scheduling
• 401(k)
• Competitive salary

Non-Exempt

Under the general supervision of the Office Manager and/or Owner, is responsible for accurately scheduling qualified caregivers based on all new and current clients.

High School diploma or GED and two years related experience and/or training; or equivalent combination of education and experience. Knowledge of scheduling and/or health care preferred. Requires proficiency in word processing and computer skills (Office, Excel, PowerPoint, ACT, eRSP). Must possess above‑average human relations, customer service, and organizational skills. Must be able to work under time pressures and manage multiple demands simultaneously.

Excellent telephone etiquette and communication skills are necessary.

• Schedules shifts and hours by matching caregiver qualifications and availability to client's needs.
• Communicates new assignments and/or schedule changes to caregivers and clients.
• Processes either manually or via computer, the data necessary to initiate accurate payroll and billing processes.
• Participates in on‑call rotation as assigned. Participates in client case conferences as requested by immediate supervisor.
• May assist with the input, verification, and release of billing and payroll information as well as the assembly of data for financial reporting purposes.
• Computes wages and records data for use in payroll processing and competitive rate studies.
• Works with Care Coordinator and Human Resources Specialist to assist in the resolution of caregiver issues.
• Participates in on‑call rotation with other administrative staff members.
• This job description is not intended to be all‑inclusive. The employee will be expected to perform other reasonable related duties as assigned.

Office environment.

Walking, sitting, and standing with lifting limited to files and records typically not expected to exceed 5 pounds in weight. Extended time at a computer work screen and on the telephone.