Receptionist, Customer Service​/HelpDesk

Primary Job Role

Acts as first point of contact for customers and others either calling in by telephone or by entering the premises.

• Greets customers and visitors and directs them accordingly.
• Answers phones promptly.
• Takes messages and routes them to their proper destination.
• Alerts all departments of incoming fax messages.
• Distributes mail to all departments, outgoing and incoming daily.
• Maintains current employee address and phone list.
• Performs other duties as assigned.

• Safety: fully supports, encourages and follows safe work behavior, and considers safety paramount.
• Job Specific
  
  Skills:
  
  demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the LMS and other applicable sources.
• Communication: uses active listening and clear communication; verifies effective communication and informs relevant parties.
• Interpersonal Skill: anticipates, notices and understands concerns of others, engages them, and escalates critical issues when necessary.
• Information Gathering: checks appropriate sources, obtains high‑quality relevant information, verifies accuracy, and documents sources.
• Customer Oriented: demonstrates concern for satisfying customers, responds quickly and effectively, and maintains a cheerful, positive manner.
• Self‑Aware: conscious of own feelings and behavior impacts, understands personal strengths and weaknesses, and works to improve.
• Planning and Organizing: creates realistic schedules, evaluates progress, prioritizes action steps, and adjusts plans based on input.
• Fostering Teamwork: listens, responds constructively to teammates, supports ideas, and works towards mutually supported solutions.
• Resource Management: manages resources through effective schedules and budgets for people, projects, equipment, and supplies.

• High School diploma or GED.
• 1–2 years experience.

• Ability to comprehend written material and communicate orally and in writing with employees and customers.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) and Lotus Notes.
• Must be able to comprehend, speak and write the English language.
• Must possess good interpersonal and communication skills.

Job requirements do not significantly change over time.

• Problem Solving: basic problem‑solving ability using established examples/guidance.
• Creativity: some creativity to generate solutions or improve effectiveness within well‑established boundaries.
• Autonomy: job is closely monitored and allows for no significant discretion or independence.

• Stress Load: occasional exposure to stresses (less than 20% of the time).
• Workload Fluctuation: job rarely involves changes in priorities, complexity, or quantity of work.
• Work Schedule: routine during regular business hours with rare exceptions.
• Organizational Impact: minimal impact on expense, efficiencies, or department objectives.
• Supervisory Responsibility: no subordinates; may work independently or as part of a team.

• NA – Not Applicable
• O – Occasionally (up to 3 hours/day)
• F – Frequently (3–6 hours/day)
• C – Constantly (6–8 hours/day)
• O – Reaching
• O – Standing
• C – Sitting
• O – Walking
• O – Fingering
• C – Talking
• C – Hearing
• O – Pushing up to 25 lbs.
• O – Pulling up to 25 lbs.
• O – Lifting up to 25 lbs.

• NA – Not Applicable
• O – Occasionally
• F – Frequently
• C – Constantly
• C – Inside conditions (protection from weather but not temperature)

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER

Entry level

Full-time

Administrative

Machinery Manufacturing