Experienced Service Advisor

About Us:

Jenkins Auto Group, founded by Don Jenkins in 1998, is an industry-leading automotive retailer based in Ocala, FL. With over 1,300 employees representing 17 automotive brands, we offer new and pre-owned vehicles, financing, warranties, automobile parts, accessories, service, and body repair. Our commitment is to provide customers with an outstanding automotive experience delivered with professionalism, integrity, and enthusiasm. At Jenkins Auto Group, we believe in promoting growth and upholding our forward trajectory through great people, high standards, and best practices, recognizing that our team is integral to our success.

Serving as the primary point-of-contact for all automotive service and repair matters, the Jenkins Leesburg Nissan dealership is seeking an experienced Service Advisor. Their core responsibility is to listen and thoroughly understand customer problems, to arrange for an appropriate service level, and to set/manage expectations on the part of the customer and the technicians in terms of service delivery.

The ideal service advisor has an unrestricted driver's license, clean driving record, a strong mechanical aptitude, a minimum of one year of dealer level or large facility experience, post-secondary automotive training,and has a strong technical and customer service performance record.

We are looking for someone who is capable and experienced in the service advisor position. Offering top pay with a flexible full time work schedule and paid holidays. We are offering a $5,000 bonus for an exceptionally experienced Service Advisor to join our fast-paced, energized team!

Benefits:

• Medical- 4 plans (BCBS)
• Dental
• Vision
• Term Life
• Company-paid Term Life
• STD/LTD
• Accident indemnity rider
• PTO / Sick days (annually)
• 401(k) with an employer match
• Employee Assistant Program
• FMLA / Maternity/Paternity Leave
• Bereavement Leave

Essential Functions:(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Duties and Responsibilities:

The following is a representative list of the duties and responsibilities associated with this position:

• Meets/greets customers in person or on phone
• Arranges prompt and accurate diagnosis of reported problem
• Makes best-value repair recommendations based upon nature of the problem
• Manages delivery of required repair action by successfully setting and managing customer expectations
• Maintains documentation, including PO, invoices, work orders, reports, etc.
• Enforces organizational safety standards
• Ensures appropriate parts inventory is maintained
• Promotes a 'white-glove' environment to showcase the repair facility
• Takes 'ownership' and accepts accountability for delivering outstanding service levels
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: Remaining in the seated position
• Stand: Remaining on one’s feet in an upright position at a workstation without moving about
• Walking: Moving about on foot
• Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.
• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Pushing: Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
• Pulling: Exerting force upon an object so that the object moves toward the force (includes jerking)
• Climbing: Ascending or descending ladders, stairs, scaffolding, ramps, poles using feet and legs or hands and arms. Body agility is emphasized
• Stooping: Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
• Kneeling: …