Front Office Assistant

Overview

KC Rehab is seeking a high functioning candidate with medical office experience who is energetic and well-organized to work in our Woods Chapel office. You must have excellent customer service skills and be proficient at multitasking.

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, coworkers, and supervisors.
• Schedule patients for services within established guidelines.
• Greet and register patients in a timely, professional and customer-focused manner.
• Explain KC Rehab policies and procedures and billing processes to patients. Direct patient appropriately as needed.
• Track and obtain ongoing insurance verification/authorization information from payers and communicate this data to patient, admission staff and treatment team.
• Collect patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generate and maintain medical records.
• Respond to all requests for information according to established procedures.
• Assume responsibility for and maintain cash drawer system according to procedure.
• Maintain office and facility inventory and order supplies as needed, following established procedures.
• As appropriate, attend and participate in clinic/management meetings and inservice education programs.
• Participate in training and cross training of all staff. Ensure competency of training to maintain efficient clinic operation.
• Performs other duties as requested.

• Individualized Mentorship
• Leadership Development
• Continuing Education Reimbursement and Med Bridge Access
• Performance Based Quarterly Bonus
• 401k with company match up to 4%
• Health, Dental, and Vision
• 100% Paid Telehealth Benefits (enrolled employees and family)
• Health Savings Account
• Life Insurance
• Short and Long Term Disability
• Paid Time Off and Holidays

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in Windows, spreadsheets, and word processing preferred.