OFF​/Banking Center Manager

SW MAIN STREET Lvl3 - Lees Summit, MO 64063 Overview Position Type:
Full Time Category:
Banking

If you are someone wanting to make a difference in the communities that we serve and join one of the strongest large banks in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.

A Banking Center Manager is responsible for delivering an excellent experience to the current and potential customers of a specific banking center. Employees in this position possess exceptional customer service skills, confidence, leadership and coaching skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional and emerging bank products and services. They support Security Bank of Kansas City customers and ensure that the banking center channel delivers a consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long‑term relationships.

The duties include but are not limited to the following:

• Create market specific business development strategies and activities to grow market share by developing new household and business relationships to ensure goals and budgets are met.
• Assemble and lead a knowledgeable team at the banking center that displays effective sales techniques including, however not limited to, utilizing open‑ended questions, active listening, and comprehension skills, overcoming objections, and closing.
• Understands and applies operational policies and procedures that evolve as customer behaviors change, and the channel grows.
• Understands the consumer lending process as it relates to cross‑sell opportunities, loan products and interest rates.
• Properly identifies customers on every interaction using established guidelines and procedures.
• Provides accurate account information using account security procedures.
• Recognizes account flags such as holds, delinquent loans and screen messages before interacting with a customer.
• Recognizes inconsistencies regarding checks being deposited and account activity.
• Understands check hold processes and procedures.
• Must be customer‑focused and able to convey information in an enthusiastic and positive manner.
• Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.
• Supports individual and enterprise goals as determined by management.
• Utilizes system software provided.
• Promotes honest and open communication throughout the organization.
• Demonstrates behaviors that are consistent with the bank’s philosophies, objectives, and leadership characteristics.
• Works with other departments to ensure the workflow or process is providing the best service to the customer.
• Entrepreneurial approach to building market share and problem solving.
• Proactively seeks ways to provide financial solutions to new and existing customer relationships.
• Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.
• Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.
• Enthusiastically educates customers on emerging bank technology.
• Uses strong and creative decisioning skills and abilities to assist customers; conducts transactions and sales activities with little to no supervision.
• Efficiently and accurately processes basic banking transactions (deposits, withdrawals, check cashing, payments, etc.), account maintenance requests and account openings while safeguarding against fraud and ensuring customer privacy.
• Issues money orders and cashier’s checks and redeems savings bonds.
• Follows all applicable policies, procedures, regulatory rules, and guidelines. Stays up to date with changes.
• Researches and politely assists with…