Interviewer, Ins Risk

Location: Lee's Summit

Interviewer, Ins Risk
2 months
Summit MO 64063
Shift timing: Shift/Time Zone: 7 shifts for 8am-5pm cst
8 shifts for 9am-6pm cst
Summary:
ummary:
The primary purpose of this position is to complete life insurance medical and financial interviews via telephone outbound calls for multiple client companies.

Duties and responsibilities:

Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
Gather medical, financial, occupational, and avocation histories during interview.
Review and edit information collection during the interview for quality assurance purposes.
Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
Learn the specific requirements stipulated by each client company.
Respond to the needs and request of clients, staff and management in a professional and expedited manner.
Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.

Education:

HS diploma or equivalent
Additional Job Details:
Please review shifts carefully and include your candidates' shift preferences
Experience in Life Insurance, Medical Terminology, and Customer Service Experience are preferred.

Attention to detail, ability to be on the phone and provide great customer service, as this is a concierge level of service.

Production based and revenue generating call center

This is an onsite position and they must be in the KC metro area, Lenexa or surrounding areas (within 30 - 40 miles) of Lee Summit, MO.

The training is 1 week from 9 am - 5:30 pm (with a 30 minute lunch) they can begin their hired in schedule when they are released to the phones (they will need to complete and pass a mock call and a first live call before being released to the phones).

Shifts available are 8 - 5 and 9 - 6 (central time).

They need to be able to read a script verbatim, including some medical terminology. While it is a call center - we are a production environment, and metrics are based on pr