Customer Service Representative

Are you friendly, organized, and great on the phone? Do you enjoy helping people while being part of a family-like team? AtRoyal Door, we’re looking for aCustomer Service Representative (CSR) to be the welcoming voice of our company and the key connection between homeowners and our service team. This role is essential in providing exceptional support to our clients and ensuring their needs are met with professionalism and efficiency.

Royal Door is a full service garage door company that works with homeowners all around the KC metro area. We take pride in our outstanding 5.0 Google rating and are looking for someone who will uphold our name.

Full Time 40 hrs/week

Hours:

10:00am- 6:00pm

Pay:
Starting at $20/hr

KEY RESPONSIBILITIES

• Answer inbound calls and respond to customer inquiries with professionalism and care.
• Maintain detailed and accurate customer records in our system.
• Work closely with our Office manager to ensure jobs are scheduled efficiently and on time.
• Deliver atop-notch customer experience— every call, every time.

WHAT WE ARE LOOKING FOR

• Excellent communication and phone skills.
• Strong organizational skills and attention to detail especially with data entry.
• Team player with a positive attitude and dependable work ethic.
• Comfortable with scheduling software, email, and basic computer programs.
• Experience in sales or client services is a plus.