Transport Operator; nights

We are looking for a talented Transport Operator to join our dedicated team on a full‑time, permanent basis at our Leeds (LS9 0SG
) site. The working schedule is Monday to Friday, 21:30 to 06:00. This is an excellent opportunity for highly organised transport professional with strong customer‑service skills to support the smooth, efficient movement of goods for well‑known clients.

The Transport Operator will co‑coordinate fleet activity and ensure timely, compliant, and customer‑focused delivery operations at the Leeds depot. Working within the traffic office, you will handle customer delivery requests, liaise with drivers, and serve as the main point of contact for order processing.

• Identify and recommend solutions to customer queries or delivery failures.
• Maintain high standards of compliance.
• Support the smooth running of all traffic office contracts as needed.
• Communicate with customers via telephone and email, building strong relationships.
• Escalate issues promptly to the line manager to ensure service expectations are consistently met.

• Good understanding of warehouse and transport procedures, including WTR and EU Driver regulations.
• Proficiency in IT tools, including Outlook, Excel, and PowerPoint.
• Excellent communication and customer‑service skills, with the ability to effectively communicate with and supervise drivers.
• Ability to build excellent relationships with customers.
• Good organisational skills and the ability to prioritise work.

• Salary of £30,080.42.
• 25 days holiday (plus bank holidays) and an option of 5 days volunteering leave annually.
• Employee referral scheme.
• Cycle to Work scheme.
• Critical illness cover.
• Health cash plan.
• Free online fitness platform (Pilates & Yoga, mindfulness/meditation, 24/7 support, advice, diet and nutrition).
• On‑site mental health first aiders.
• Employee benefits (free eye test, up to 25% off gym membership, high street vouchers).
• Free access to 24/7 online GP, mental health support service, life events counselling, care concierge service.
• Tailored development and career opportunities.