Operations Support Agent

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As an Operations Support Agent you will be working in a fast-paced environment and adhere to strict timelines.

Hours: 20 hrs per week

Location: Leeds LS9 0AN

Shifts: Monday to Friday 14:30 - 18:30

Salary: £14.02 per hour

• Answering incoming calls from customers in relation to collection requests, along with delivery queries.
• Sorting and allocating premium and distance deliveries.
• Checking and investigating (when needed) failed deliveries/collections.
• Prioritising and re-allocating failures for the next day delivery as required.
• Inputting data into our tracking system.
• Maintaining clear and effective communications/collaboration with the team/managers and other depots.
• Following Fed Ex processes, procedures and controls, as well as external regulatory requirements.

You will also provide support to your supervisor and team members as required within the location, whilst complying with all local and corporate legal requirements and ensuring the safe and secure movement of all freight.

Full training will be given along with a competitive salary and benefits package. We also offer excellent career opportunities for those who are keen to progress in a supportive, “can do” and rapidly expanding environment.

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At Fed Ex, diversity and inclusion happens because we do it together.

Fed Ex in the UK is Disability Confident Committed. Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.

Entry level

Part-time

Management and Manufacturing

Freight and Package Transportation