Income Officer

Overview

Come and make a difference at 54 North Homes as an Income Officer
.

We’re looking to appoint a suitably qualified and experienced individual for the role of Income Officer in the Income & Specialist Housing Team at 54

North Homes, a subsidiary of Karbon Homes. The team delivers a high quality, effective service of arrears management across all tenures.

You’ll contribute to the future delivery of income recovery and specialist housing services as a member of the Income team, developing key external relationships whilst modelling the 54

North Homes’ values and culture, contributing to an existing supportive team environment which enables everyone to perform at their best.

You’ll be familiar with working in a social housing environment, demonstrating a strong record of arrears recovery, experience of supporting customers in their journey out of arrears and knowledge of systems, legislation and options to ensure tenancy management is effective for both our customers and our organisation.

You’ll be part of our Income & Specialist Housing team
, led by Kelly Hamilton, Income & Specialist Housing Services Manager
. If you’d like to know more about the role, feel free to reach out to Kelly on

• Income Officer – permanent role
  • Salary: £37,715 per annum plus a Karbon car payment of £2,317 per annum
  • Location:
    
    White Rose House, 8 Otley Road, Headingley, Leeds
  • Regular travel will be required
  • Hours:
    
    37 per week with agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

If this sounds like the role for you, apply now via our website:

We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.

Closing date for applications

Sunday 8 March 2026

We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply!

Interview date

Monday 16 March 2026

We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.

Neurodiversity Support Recruitment

We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.

• Questions in advance of the interview
• Specific and concrete questions rather than hypothetical questions
• Adjustments to the physical working environment (e.g., tests and interviews to take place in a venue with low sensory stimulus)
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities – use of visual aids/process maps for hierarchies and processes
• Extra time for tests/assessments
• Mentors and/or buddies during induction

If you need further advice or assistance to apply for the role, please contact the recruitment team by email at: