Client Relationship Manager

About The Role

Location:

Leeds, Hybrid – 3 days in the office, 2 days remote

Contract:

Full-time, 37.5 hours per week

Competitive base salary + uncapped commission + incentive-based rewards

Are you a natural relationship‑builder? Someone who loves turning conversations into commercial wins?

Join QA and own the relationships that power our growth.

This is your chance to become a key player in a high‑performing sales team—building long‑term partnerships, uncovering new revenue, and driving real business impact.

• Engage key decision‑makers across your customer and partner base through proactive business development and referrals
• Amplify your presence on Linked In, growing your network and elevating QA’s brand
• Lead powerful, consultative client meetings that uncover needs and close opportunities
• Own delivery oversight, ensuring client projects stay in scope and hit key milestones
• Create standout proposals and deliver high‑quality presentations that win business
• Work your pipeline strategically, analysing sales data to prioritise activity and exceed targets
• Deliver exceptional customer experience that builds loyalty and drives long‑term revenue
• Become a product expert, positioning QA’s solutions confidently in the market
• Uncover new revenue streams through deep discovery and problem‑solving
• Spot wider opportunities across our OneQA solution portfolio and open new conversations

• Drive growth through BD, referrals, and high‑quality client engagement
• Maintain strong relationships with senior stakeholders
• Support project delivery to ensure smooth execution and customer satisfaction
• Prepare compelling proposals and tailored solutions
• Interpret sales insights to guide pipeline strategy
• Deliver high‑value customer service and maintain long‑term partnerships
• Build deep product knowledge to influence and educate clients
• Identify and scope new revenue opportunities across OneQA

• Proven success hitting (and beating) sales targets
• Strong B2B sales background
• Able to work quickly and accurately in a fast‑paced environment
• Confident problem‑solver with a customer‑focused mindset
• Proficient with CRM systems and digital sales tools
• Clear understanding of what exceptional customer service looks like

• Consultative, value‑led sales techniques
• Understanding of procurement and commercial decision‑making
• Ability to build rapport and influence senior stakeholders
• Strong understanding of the full sales cycle—from prospecting to close

• Customer‑centric mindset with entrepreneurial drive
• Strong personal values aligned with QA’s culture
• Willingness to complete DBS, BPSS, SC, DV, or Disclosure Scotland checks if required

We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates and aim to support the career growth of everyone. This means no matter what your gender, age, ethnicity, beliefs, or sexual preference, or if you are disabled or a carer, we welcome you and the alternative perspectives you bring to our diverse family.

We’re proud of the progress we’ve achieved over the last few years to build an inclusive culture and celebrate our diversity – our rankings on The Inclusive Top 50 UK Employers List are a testament to this.

We are proud to be a Disability Confident employer. All applicants with a disability who fulfil the role criteria will be progressed to the next stage of the process. Please let us know what reasonable adjustment, if any, you require.

At QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK and the fastest‑growing in the US, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.

We believe skills alone aren’t enough, but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create…