Solutions Architect; pre-sales

It’s true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we’re propelling new‑generation cloud technology within global hospitality. With our industry‑leading property management solution, we’re enabling the world’s most revolutionary hospitality brands to accelerate their digital transformation.

We’re on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole… 🐇

First things first: you want to know what you’re actually applying for. It’s impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a job description (which we do because this is a job description), it would be this:

Location: London or remote – open to candidates based anywhere in the UK

As a Solution Architect you’ll also support the growth of the business by providing technical sales support for customers and the regional sales force, including pre and post client interaction throughout the sales process. You will be the technical part of the sales person, solving the more technical and specific questions for the customer and sales. You work closely with sales to close the deal.

You will prepare and deliver technical presentations explaining products and/or services to customers and prospective customers. Confer with customers and customer engineers to assess needs and to determine system requirements. Help clients solve problems with installed software. Communicate with sales teams to understand customer requirements and provide technical sales support. Further, you will have experience working in cross‑functional teams assisting with product development and application recommendations that align with evolving market requirements.

• Collaborate with commercial teams to understand customer challenges and provide technical sales support;
• Prepare and deliver technical presentations explaining products and/or services to customers and prospective customers;
• Be the technical linking pin between sales and the (potential) customer;
• Effective support and problem solving for new and existing enterprise clients;
• Exploring creative ways to develop on the platform and answering inquiries about our APIs and technical possibilities;
• Aligning with R&D on future roadmap initiatives and sharing feedback on released features and client trends;
• Ability to present, develop and demonstrate products and solutions for potential and current customers;
• Partner with Sales and Marketing teams to increase efficiency and effectiveness of product sales from the top of the funnel to project delivery and pinpoint areas for improvement;
• Support prospective customers, acting as the primary resource on product and technical knowledge, helping to resolve any unmet technical needs or issues clients may have;
• Proactively offer product insights and solutions to issues and implement either manual or automated solutions that best suit customer needs;
• Create client‑facing presentations with Proof of Concept, project proposals, solutions, product demos, expense estimates and offer solutions to technical complaints and concerns.

• 2‑3 years of relevant experience as a sales engineer, pre‑sales, product specialist or technical sales;
• Experience in the hospitality industry, combined with a solid technical foundation in software development or web technologies;
• Proven track record of selling complex, technical SaaS solutions;
• You’re able to communicate complex technical solutions in a clear, compelling way to both technical and business audiences;
• Strong understanding of the full sales cycle, with the business acumen to remain strategic, confident, and influential during complex or high‑stakes negotiations;
• Curiosity is at the heart of what we do - we look for people who constantly ask questions, seek to understand, and proactively turn new insights into better solutions for our customers and the business;
• A…