Sales Renewals Specialist

Overview

Sales Renewals Specialist –

Location:

Leeds (Hybrid: 1-2 days in-office)

Contract:

12 Months (with potential to extend)
Day rate: £150-180 per day Inside IR35

We are looking for a Renewals Specialist to join our client software services team. In this role, your main goal is to keep their current customers happy and ensure they renew their contracts with them.

• Manage Renewals:
  Handle the whole process from checking accounts to creating quotes and closing the deal.
• Help Customers:
  Work closely with clients to solve problems and ensure their contracts are renewed on time.
• Work with the Team:
  Partner with our Sales and Customer Success teams to create the best plans for our clients.
• Track Success:
  Monitor accounts that might leave (churn) and implement retention strategies.

• Experience:
  
  1-3 years of experience in customer support, service management, accounts receivable, or a similar relationship-driven role.
• Customer Focus:
  Proven success in managing customer relationships and a strong commitment to quality solutions.
• Communication
  
  Skills:
  
  Exceptional written and verbal communication skills, with the ability to interface confidently with C-level executives.
• Analytical Mindset:
  Strong problem-solving skills and the ability to present numerical data effectively.