Senior Customer Service & Sales Engineer

Epcoispartof Mega Group Trade Holding, a network of technical wholesalers providing water solutions across 10+ locations in Europe.

We are looking for an experienced, motivated Senior Customer Service & Sales Engineer to join our close-knit team in Leeds. This role is ideal for someone who enjoys being on the phone, takes pride in delivering excellent service, and proactively supports sales growth within the industrial water and wet leisure industries.

As a Senior Customer Service & Sales Engineer, you will play a vital role in converting opportunities into sustainable, profitable business. Given the size of the team, your contribution will be highly visible, and you’ll have the opportunity to make a direct and meaningful impact on customer retention and customer growth.

Reporting to the Sales Office Manager, you will work closely with a small, well-established team, where collaboration, reliability, and a positive attitude are essential. Your experience and commercial awareness will directly contribute to customer retention, sales performance, and team stability.

• Confidently handle inbound and outbound customer calls, building strong, long-term customer relationships

• Proactively follow up on quotations and identify opportunities to convert them into orders

• Prepare and process sales quotations and customer orders accurately and efficiently

• Check stock availability, lead times, and delivery options, clearly communicating expectations to customers

• Take a proactive sales approach, identifying upsell and cross‑sell opportunities rather than purely reacting to enquiries

• Liaise closely with internal teams (sales, warehouse, logistics, finance) to ensure smooth order fulfillment

• Resolve customer queries efficiently and professionally, ensuring high customer satisfaction

• Maintain accurate records in ERP and CRM systems

• Contribute positively to the team culture and support continuous improvement of processes

• 2–3+ years of experience in industrial sales, technical B2B sales, or sales administration

• Confident and comfortable picking up the phone — you enjoy customer conversations and are not hesitant to make outbound calls

• A reliable, enthusiastic professional who brings a strong work ethic and positive energy to the team

• Well‑organised, detail‑oriented, and able to manage multiple priorities

• A true team player who values collaboration and understands the importance of teamwork

• Commercially minded, with a proactive rather than reactive approach to sales

• Comfortable using ERP systems, MS Office, and digital tools

• Experience with industrial products, technical solutions, or wholesale environments is highly desirable

At our core, we are united by shared values that shape how we work and grow together:

• Customer obsession

• Execution Excellence

• Teamwork

• Enjoy together

You’ll join a well‑knit team where experience is valued and enthusiasm matters. We are excited to attract talents who want to contribute long‑term, take ownership of their role, and enjoy being part of a collaborative working environment.