Sales & Customer Support Coordinator

Reports to:

Export Distribution Manager

Location:

Leeds Pay: £26K-£29K dependant on experience
Closing date: 29th January 2026

In this role, you will be a key part of the commercial team at Northern Monk, sitting at the heart of our sales and customer experience!

You’ll be the first point of contact for inbound sales and customer enquiries, providing warm, professional and efficient support across phone, email and sales portals, while ensuring every interaction reflects our brand, values and ethos. Working closely with the wider sales teams, warehouse and finance teams, you’ll support order processing across our direct sales channels, wholesale, Refectory and Export, manage administrative systems, organise logistics and help maintain excellent customer relationships through thoughtful touches like sample orders and care packages.

This is a fast‑paced, hands‑on role for someone who thrives on organisation, collaboration and delivering consistently delightful service while helping us achieve something incredible together.

• To manage inbound phone calls from the sales phone line and where required follow up calls to always provide superior customer service.
• To maintain a high level of professionalism in all correspondence relating to our customers and Northern Monk.
• To support the management of the customer services inboxes across the business alongside the general sales enquiry inbox, as well as responsibility of your personal email.
• Sales order processing and support for our direct sales channels through mailers, email and liaising with the field team.
• Management of various sales portals such as Sellar
• Helping Monk maintain excellent relationships by putting together sample orders and care packages with attention to detail for key customers when required.
• Liaising with warehouse team to support sales orders, dray routes and stock management.
• Liaising with finance team to ensure order processing, invoices and credits are input correctly.
• Organising couriers for international and domestic packages when required and parcel booking for UK orders. POS Orders / Samples shipments and admin processing.
• General administrative duties to keep our brewery software up to date.
• Export & logistical administrative support when required.
• Staying on top of internal logging systems.
• Maintaining master availability sheets for field, office and direct customers.
• Following up new leads from inboxes, selling platforms and lapsed customers.
• Be comfortable representing the values and ethos of the company.

• Be motivated, organised, and encourage teamwork.
• Must be passionate about brand and achieving something incredible.
• React quickly and positively to changing priorities- the ability to work in a fast‑paced environment.
• Provide consistent and accurate updates within the sales team regarding all areas of work.
• Possess a positive attitude to a busy work environment.
• Contribute to team effort by completing other tasks as needed.
• Strong communicator across written and verbal.
• Strong excel & analytical skills.
• Align with our Code of Conduct & Ethics:
  Northern Monk expects all its members of staff to adhere to standards of processes, procedures, and code of conduct.
• A good understanding of the company mission with an ability to uphold company values.

Culture fit is hugely important to us. If you’re unsure if you meet all the criteria but have skills which are transferrable and you believe you would fit in with our core values, please don’t hesitate to apply.

We particularly welcome female applicants and those from ethnic minorities, as these groups are underrepresented in the brewing industry.