Client Manager

About the Team

Lexis Nexis Legal & Professional serves customers in more than 150 countries with 11,800 employees worldwide. It is part of a global provider of information‑based analytics and decision tools for professional and business customers. The company has been a long‑time leader in deploying AI and advanced technologies to the legal market, improving productivity and transforming the practice of law with ethical and powerful generative AI solutions.

As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives through high‑quality account management.

• Manage and close renewal opportunities with existing customers, ensuring timely follow‑up and maintaining strong client relationships to support retention and growth, and achieving or exceeding targeted revenue for products by identifying upsell or cross‑sell opportunities.
• Identify account issues and needs and demonstrate the business value of Lexis Nexis products.
• Ensure customer experience is in line with agreed targets, in terms of quality and frequency of contact.
• Adhere to planning, documentation, reporting and data recording in line with agreed methods and targets.
• Work with other internal departments—including Marketing, Customer Success and Strategy—to feedback trends and help shape our go‑to‑market actions.
• Educate customers with thought leadership and expert market knowledge.

• Be results and target driven with a self‑motivated aptitude.
• Have excellent communication skills, essential time management and planning.
• Demonstrate the ability to spot commercial opportunities, leveraging data and insight and proven sales methodology to close opportunities.
• Have experience working within a B2B sales / customer service environment and retaining and growing customers.
• Possess the ability to work in a team environment and collaborate with other departments.

We promote a healthy work/life balance across the organisation. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we help you meet your immediate responsibilities and your long‑term goals. Working flexible hours allows you to flex the times you work to fit everything in and to work when you are most productive.

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Save As You Earn share option scheme.
• Travel season ticket loan.
• Electric vehicle scheme.
• Optional dental insurance.
• Maternity, paternity and shared parental leave.
• Employee assistance programme.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts scheme via Perks at Work.

Lexis Nexis Legal & Professional provides legal, regulatory and business information and analytics that help customers increase productivity, improve decision‑making, achieve better outcomes and advance the rule of law worldwide. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

We are an equal‑opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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