Boutique Manager

Boutique Manager (Fixed Term Contract of up to 3 months)

Location: Leeds
Reporting To: Area Manager

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. We are committed to making the most sustainable jewellery using precious materials and delivering timeless style and versatility, making everyday fine jewellery accessible and affordable.

• Queen's Award for Enterprise:
  Sustainable Development 2022
• Ethical Sustainable Jewellery Business of the year 2023, Retail Jeweller
• Best Sustainable Watch/Jewellery Brand, 2024
• Top 50 Inspiring Workplaces (UK and NI), 2024
• Responsible Business of the Year, 2025, Positive Luxury

The Boutique Manager leads a retail store team to drive sales, exceed targets, and deliver exceptional customer service. Responsibilities include people management, coaching, operations, and building a client business.

• Drive and exceed the sales budget.
• Develop and implement an action-oriented business plan.
• Monitor and drive store and team KPIs, ensuring opportunities for growth.
• Act as a brand ambassador, setting the standard for customer experience.
• Develop and maintain client relationships, driving repeat business.
• Network to build key relationships with corporate and local clients supporting HQ revenue events.
• Set clear individual sales objectives and KPIs, provide ongoing coaching and training.
• Lead performance reviews, support career development.
• Manage the team per company policy, escalating issues.
• Support recruitment, interview candidates, provide feedback.
• Implement brand and product training across the team.
• Execute visual merchandising guidelines at a high standard.
• Ensure store experience aligns with brand standards.
• Maintain accurate stock file, perform stock counts, report issues.
• Ensure accurate payment processing and cash handling.
• Process in-store services (engraving, aftercare) with regular training.

• Experience leading and coaching a retail team to success.
• Passion for customer service and delivering exceptional experiences.
• People management skills and ability to handle escalations.
• Commercial awareness with proven sales improvement record.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure in a fast-paced environment.
• Organised with a focus on meeting deadlines.
• Proactive, solution-focused mindset.

• Fully flexible across all locations and shift times.
• Documented authorisation to work in the United Kingdom.

Travel to other boutiques and concessions may be required.

• Customer Obsessed – delivering outstanding, personal experiences.
• Patient – treating people with respect and an empathetic approach.
• Fast-Paced – passion for rapid growth with focus and flexibility.
• Exceptional – relentless desire to learn and improve.
• Commercial – evidence-based decision making.
• Commitment to inclusive culture, sustainability, and diversity.

Monica Vinader is an equal opportunity employer.