Senior UX Researcher

We are looking for a Senior UX Researcher to deliver high-quality, impactful research in the Customer Super Tribe, while supporting the growth and maturity of the wider UX Research team.

As Senior UX Researcher, you’ll be delivering end-to-end research projects, translating insights into clear and actionable guidance for product teams, and contributing to the development of research standards, methods and culture. With a solid grounding in qualitative and quantitative methods and a proactive, collaborative mindset, you will help teams understand their users and build products that genuinely meet user needs. This role will be primarily focussed on supporting a project looking at how we engage with customers across our product suite.

• Support the UX Research team strategy, taking ownership of initiatives that contribute to team development.
• Support design team culture initiatives, contributing to improving design processes.
• Approach work with a cooperative, inquisitive, low ego, user-centered, and data-driven perspective.
• Mentor mid-level, junior and non-researchers, supporting the development of their research skills.
• Develop a deep understanding of user needs, ensuring research is grounded in real behaviours and motivations.
• Deliver high-quality, end-to-end research, applying appropriate qualitative and quantitative methods and autonomously managing projects from scoping through to insight delivery.
• Translate research findings into clear, actionable insights, ensuring strong alignment with product roadmaps and business goals.
• Support the delivery of high-priority or complex research projects, taking on increased ownership as appropriate.
• Collaborate with BI analysts and other insight teams, shaping joint research programmes that strengthen understanding and enrich insights.
• Contribute to scalable research processes, aligning to team standards and supporting the UXR Manager in developing operations and rituals.
• Share and evangelise research insights across teams, promoting evidence-based decision-making and helping stakeholders apply findings effectively.
• Support training initiatives, helping develop materials and sessions that spread best practice and maintain high research standards.
• Embrace continuous improvement, experimenting with new methods, tools and strategies to advance the maturity of research practices.

• Support the UX Research team strategy, taking ownership of initiatives that contribute to team development.
• Support design team culture initiatives, contributing to improving design processes.
• Approach work with a collaborative, curious, low-ego, user-focused and evidence-led mindset.
• Mentor mid-level, junior and non-researchers, supporting the development of their research skills.
• Proactively manage your own development, actively seeking feedback to strengthen research craft, business understanding and soft skills.
• Support the UX Research team strategy, taking ownership of initiatives that contribute to team development.
• Support design team culture initiatives, contributing to improving design processes.
• Approach work with a collaborative, curious, low-ego, user-focused and evidence-led mindset.
• Mentor mid-level, junior and non-researchers, supporting the development of their research skills.
• Proactively manage your own development, actively seeking feedback to strengthen research craft, business understanding and soft skills.

• Flexible ways of working – home or office, it’s your choice!
• £1,000 learning fund
• Twice-yearly bonus (with part of it guaranteed!)
• Pension contribution scheme
• Private healthcare
• Access to thousands of Udemy courses
• Invest via the Company Sharesave Scheme
• 16 hours paid volunteering time per year
• Unlimited holiday

Flutter is the world’s leading online sports betting and iGaming operator, with a market leading position in the US and across the world. Our ambition is to change our industry for the better, making use of our significant scale and challenger mentality.

By Changing the Game, we believe we can deliver long‑term growth while promoting a positive, sustainable future for the industry.…