Estates Manager

About the Role

The Client is a leading commercial real estate services organisation, delivering a comprehensive range of services to real estate occupiers, developers, and investors on a local, national, and international basis. These services include brokerage sales and leasing (landlord and tenant representation), real estate management, valuation, consulting, project management, project marketing, and research. Services are provided across the core property sectors of office, industrial, retail, and hotel, as well as a variety of specialist property types.

Job Description

The Estates Manager role provides corporate property management support, service coordination, and professional advice across a diverse commercial property estate comprising offices, retail units, industrial units, and other specialist property interests. The role is focused on delivering an efficient, high-quality service while also providing strategic input to support the effective management and optimisation of the estate.

The Estates Manager will be responsible for developing and maintaining strong working relationships with key stakeholders, ensuring service delivery standards are met, and supporting opportunities that enhance value across the estate.

Key Responsibilities

Managing landlord enquiries and ensuring compliance with lease obligations

Liaising regularly with tenants regarding property-related responsibilities

Coordinating and resolving third-party and neighbouring party matters and disputes

Managing and coordinating the sublet estate

Planning, undertaking, and reporting on property inspections

Ensuring property records and files are accurate and kept up to date

Maintaining appropriate data oversight and reporting through the client property database

Managing specialist service providers across the property portfolio

Reviewing and quality-assuring reports and recommendations from specialist consultants

Undertaking routine Lease Advisory and Agency activities

Monitoring and updating client helpdesk systems

Coordinating and attending quarterly tenant meetings

Managing the performance of contractors and service providers

Supporting the planning, development, and ongoing monitoring of premises

Collating data and reporting on health, compliance, and environmental performance

Investigating accidents, completing reports, and assisting with insurance claim coordination

Processing invoices in accordance with agreed procedures

Ensuring compliance with company policies and statutory requirements relating to health and safety, fire safety, and hygiene

Working flexibly as part of a wider team

Line management responsibility for an administrator

Qualifications

Qualified to MRICS