Commercial Quality Specialist

Overview

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

Job Function: Quality

Job Sub Function: Customer/Commercial Quality

Job Category: Professional

All Job Posting Locations: Leeds, West Yorkshire, United Kingdom

Job Description:

About Med Tech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at

We are searching for the best talent for the Commercial Quality Specialist role to be located in Leeds, UK.

As part of the Quality team, the Commercial Quality Specialist will be Responsible for delivering key Commercial Quality processes, product complaints and Field Actions with precision, ownership, and compliance, ensuring the highest standards of patient safety and customer trust across the LOC.

As a CQS, you will:

• Serve as SME for UK/Ireland product complaints and manage cases from intake through resolution.
• Assess and manage complaint escalations, determining when to resolve locally or escalate to the Team Leader.
• Lead and own all Field Action processes, including initiation, EMEA communications, and LOC stakeholder coordination.
• Independently resolve local quality issues and escalate appropriately when necessary.
• Drive continuous improvement, simplification, and standardization within the QMS.
• Promote a strong culture of compliance, quality, and customer focus across the organization.
• Provide onboarding, refresher, and cross‑functional quality training, including to Junior CQ Specialists and Sales Teams.
• Identify, investigate, and escalate significant quality issues to senior management.
• Support development and implementation of CAPAs to address and prevent non‑compliance risks.
• Contribute to quality, compliance, and regulatory projects while ensuring timely, consistent completion of all activities.

• GCSEs or GCEs
  , including English and Mathematics
  , or equivalent UK secondary education.
• Experience in Quality Assurance or Commercial Quality within pharmaceuticals, medical devices, or healthcare industries.
• Strong understanding of UK regulatory requirements including GDP
  , MHRA expectations
  , and ISO/QMS principles is an advantage.
• Experience working with QMS platforms (e.g., Track Wise, Veeva, EtQ) is advantageous.
• Excellent attention to detail, documentation accuracy, and problem‑solving skills.
• Strong communication and cross‑functional collaboration abilities.
• Good collaboration skills and ability to work independently with internal partners
• Good System & Computer knowledge (Excel, Word, PowerPoint, Outlook, J&J systems)

At Johnson & Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.

• Application review: We’ll carefully review your CV to see how your skills and experience align with the role.
• Getting to know you: If there’s a good match, you’ll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.
• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.
• Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally, at the end of the process, we’ll invite you to share feedback in a short survey — your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson.…