Store Manager, Operations Manager

General Manager - Premium Residential Living

Leeds City Centre | Up to £55,000 DOE + Performance Bonus

Are you a people-focused leader from retail, hospitality or hotels looking for a fresh challenge in a growing and exciting sector? Do you thrive in fast-paced, customer-focused environments
, leading teams, driving service excellence and delivering operational performance? If so, this could be the perfect opportunity to step into a senior leadership role within a premium residential environment
, where your ability to create exceptional customer experiences and lead high-performing teams will make a real impact.

As General Manager
, you will take full ownership of the day-to-day operations of a vibrant residential community. You'll lead and inspire your team, ensure outstanding customer service, maintain operational excellence, and deliver strong commercial results. This role suits a dynamic and outgoing leader who enjoys being highly visible on site, motivating teams and creating a welcoming, energetic environment for residents. You'll combine people leadership, operational management and commercial awareness to ensure the property runs smoothly while delivering a best-in-class experience for residents.

• Lead, coach and develop a high-performing on-site team
• Deliver an exceptional customer experience for residents and visitors
• Take full ownership of day-to-day operational management
• Ensure the property operates to the highest standards of health, safety and compliance
  
  Oversee building operations, facilities management and safety systems
• Manage budgets, track KPIs and drive commercial performance
• Support occupancy targets, resident retention and referral growth
• Act as the key point of contact for residents, stakeholders and contractors
• Create a positive, engaging and community-focused environment

We are looking for an outgoing, confident and highly people-driven leader who thrives in operational environments. Candidates from retail, hospitality, hotels, leisure or customer-focused operational environments are particularly encouraged to apply.

• Store Manager
• Cluster Manager
• Operations Manager
• Hotel Manager
• Hospitality Manager
• General Manager

• Strong team leadership and people management experience
• A passion for delivering exceptional customer service
• A hands-on operational mindset
• Experience managing budgets, KPIs and performance
• Excellent communication and problem-solving skills
• A proactive, solutions-focused approach

• Up to £55,000 basic salary
• Performance-related bonus
• Opportunity to lead a large, vibrant residential operation
• A dynamic and people-focused working environment
• Excellent long-term career progression opportunities

This is a fantastic opportunity to move into a growing sector that blends hospitality, operations and customer experience
. If you enjoy leading teams, creating great environments for people, and running high-performing operations
, this role offers the perfect platform to take the next step in your career.

Due to high application volumes, we may not be able to respond to every applicant