Complaints Team Manager

A Leeds Resourcing and Consultancy firm are recruiting for a permanent Team Manager to join their new Complaints Operation and become part of the wider Complaints Team Manager.

Starting mid-April, this hybrid leadership role will be based from our new Leeds city centre offices, and offers excellent training and development opportunities within a growing, supportive business.

• Work with a global, market-leading client within the Motor Finance sector
• Lead and motivate your team of Complaint Handlers to investigate and resolve customer complaints relating to Vehicle Quality and service related problems
• Act as a brand ambassador for Square 4 and our end client, delivering a high standard of service at all times
• Produce Management Information reporting to analyse your team's performance

We're keen to speak with candidates who have proven experience managing a complaints team within a Motor Finance or similar Financial Service environment and who demonstrate a genuine passion for delivering excellent client outcomes.

• Previous complaint team management experience
• A passion for coaching and developing your team
• A strong understanding of the industry and FCA regulations
• Management Information reporting and utilising data for performance management
• Ability to support and drive change to processes and working practices
• Alignment with our core values:
  Collaborative, Entrepreneurial, Relationship-Driven and Committed to Delivery Excellence
• A strong work ethic and commitment to continuous learning, personal development, and staying up to date with best practices and regulatory changes
• A commitment to fairness, integrity, and compliance with all relevant processes, laws, and regulations

Working hours are Monday-Friday, between the hours of 08:30-17:30 (40 hours per week). No weekends or evening shifts required.

• The opportunity to work within a fast-growing company with a clear mission and values that are actively lived every day
• Hybrid working from our modern Leeds city centre office following your initial training period onsite
• Investment in training and development to support your career aspirations
• Pension scheme
• 33 Days annual holiday allowance (inclusive of Bank Holidays)
• Employee Discounts and Cashback Schemes
• Discounted Parking and local gym memberships
• Onsite refreshments provided

If you are interested in this opportunity as Complaints Team Manager, click apply now.