SCSDeputy Director Synergy Shared Services Hub Product Management

Leadership

• Provide visible, inclusive and collaborative leadership, building a skilled and motivated product team within the Hub.
• Create a high‑performance culture that supports innovation, continuous improvement and effective delivery in a fast‑paced, cross‑departmental environment.
• Act as a role model for modern product leadership and user‑centred ways of working.

• Define and own the product vision, strategy and roadmap for the Synergy Shared Services Hub, ensuring alignment with cross‑government priorities and user needs.
• Put in place clear product governance, prioritisation and decision‑making frameworks.
• Lead product strategy and delivery at scale within a complex, multi‑department environment.
• Ensure a smooth transition of the Synergy Programme into the Hub and support its ongoing development.

• Lead the design and delivery of new IT‑enabled services within a shared services environment.
• Ensure products are accessible, secure and compliant with relevant standards.
• Oversee the operation of live services, demonstrating the ability to manage change in a SaaS‑enabled service environment.
• Drive continuous improvement by using data, insight and user feedback to iterate and enhance services.

• Build strong, trusted relationships with senior stakeholders across departments and functions.
• Manage expectations, influence outcomes and resolve issues in complex stakeholder environments.
• Act as a senior representative for the Hub in cross‑government forums and transformation initiatives.
• Work collaboratively with functional leads (including HR, Finance, Commercial, Payroll and Service Enablement) and technology partners to deliver value for money and positive outcomes for users.

• Maximise value from supplier relationships through effective collaboration, challenge and performance management.
• Ensure delivery partners support the strategic objectives of the Hub and deliver high‑quality outcomes.

• Proven experience leading product strategy and delivery at scale.
• Strong leadership, communication and negotiation skills.
• Experience working across organisational boundaries and influencing senior stakeholders.
• A track record of delivering user‑centred, digitally enabled services in complex environments.