Regional Contract Manager

Role Summary

An exciting new Regional Contract Manager opportunity at DX!

You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer‑liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Reporting to the Logistics Director, this role is to lead and manage all aspects of the effective Logistics account operation, ensuring achievement of budgeted and/or targeted service, cost and quality performance, and supporting budgeted revenue achievement. They are responsible and accountable for the effective management of all employed colleagues, third party subcontractors and owner drivers. Manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered.

The role is to drive and lead the change process to deliver a fully integrated Logistics account operation in line with DX and its Customers' plans and projects.

• Experience of managing budgets, cost controls, revenue and profit and loss
• Seek improvements without having to be prompted
• Identify problems and design deployable solutions
• Proven record of successful Customer interface and supplier management.
• Manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service, promoting organic growth and reducing fail rates
• Represent DX in a professional manner at all times
• Follow all aspects of DX Manual Handling, Safe Working and Health and Safety policies
• Lead, manage, develop and motivate the managers and employees manning the physical operations
• Maximise the service, cost and quality performance of the Logistics accounts
• Ensure targets and KPI's are achieved, and where possible, are exceeded, through effective control, monitoring and review
• Introduce and execute productivity improvement, promoting increased efficiencies and service and quality performance in the operation
• Communicate, implement and maintain company policy and procedures throughout the Logistics accounts & their operating centres
• Establish and deploy robust control mechanisms to facilitate all Logistics accounts & operating centre spend is in line with company procedure and agreed budgets

These are a moving output over which we need flexible control and as such should be reviewed and set quarterly in line with the performance appraisal.

• Cost budget
• Process/productivity KPI's
• Service/quality KPI's
• Employee turnover/absence/satisfaction
• Subcontracted resource performance
• Revenue/volume targets & budgets
• Internal & legal compliance

• Evident line management experience in an production/logistics/mail/ parcels services environment to at least the same level of responsibility
• Sound knowledge of performance management
• Proven record of successful customer interface and supplier management
• Experience of managing a diverse workforce with particular emphasis on managing third party contractors
• Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base to a high level

• Displ…