Support Manager

The Role

Support Manager - Leeds and Bradford Airport – Thursday to Monday 6am until 2pm - £15 Per Hour - 8 Months fixed term contract

Are you an experienced Manager?

Do you have experience motivating and managing a team?

Do you have a full UK driving license?

Are you looking for your next challenge?

If you answered yes to these questions, then read on!

An opening has arisen to work as part of the onsite APCOA Management team at Leeds and Bradford Airport as a Support Manager. This role is vital to support the day to day operations within the Airport. You will be responsible for managing and motivating a large team, whilst ensuring the smooth running of operations and the service we offer.

Keep reading to find out what you will be doing in more detail!

• Support Manager to oversee the Team Leaders and their responsibility to check each product key reconciliation every day and bring to your attention any incorrect reports.
• Complete daily trading reports, ensure all spreadsheets used by the team are up to date and available, for the attention of the Contract Manager and Accounts as required daily.
• Monitor the driving and parking standards daily.
• Manage your site Health and Safety log, conducting a weekly fire check,  and conducting Risk assessments on any risk that affects staff during a normal working day, (lone working/Pregnancy/IT, Cash handling, driving operational vehicles)
• Monitor and report the SLA performance of the service provided by APCOA
• Manage and investigate any damage claims or complaints and ensure they are appropriately dealt with in a timely and appropriate manner and reported though the correct systems, with any actions followed up.
• Control and delegate work task to Team Leaders on shift maintaining a fair system of apportioning work and breaks.
• Conduct monthly reviews and annual appraisals to identify and constantly improve colleagues’ awareness and understanding through development
• Responsible for maintaining records, mentoring and on job training and identifying external training requirements
• To carry out any reasonable request made by Management during your duty.

• Recent team management experience.
• Extensive customer service experience.
• Experience with people management and absence monitoring.
• Excellent written and verbal communication skills.
• Excellent working knowledge of MS office
• Ability to motivate and manage a team.
• Previous management experience is required for this role.

Does this sound like you?

Click “apply” now and one of our team will be in touch soon!

We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.

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