Operations Lead – Schemes

Lead Global Scheme Partnerships and Deliver Exceptional Member Outcomes

We’re looking for an experienced Operations Lead to join our international operations team. In this pivotal leadership role, you’ll oversee the performance and relationships of our 17 global partners
, ensuring they deliver consistent, high‑quality services to members across all markets.

You’ll lead a team of 8 UK‑based direct reports while managing strategic partnerships with schemes worldwide. With responsibility for optimising service delivery, overseeing performance frameworks, and managing third‑party relationships, you’ll play a critical role in shaping how members experience our support globally.

Success in this role hinges on your ability to build strong partnerships, influence stakeholders, and use data- and insight‑led thinking to drive continuous improvement. You’ll ensure every scheme delivers a consistent, member‑focused service aligned with the standards and values of MPS.

• Set the strategic direction for all schemes and associations, ensuring alignment with organisational goals and service expectations.
• Develop and nurture strong partner relationships
  , acting as the key point of engagement to drive collaboration, transparency, and shared objectives.
• Lead procurement and contract management activities
  , ensuring clarity of expectations, value for money, and consistent delivery against service levels.
• Champion a member‑first mindset
  , ensuring fairness, quality, and consistency across all global service partners.
• Drive performance management
  , using data insights to identify opportunities, address risks, and embed continuous improvement.
• Ensure operational resilience, governance, and compliance across diverse regulatory environments.
• Collaborate cross‑functionally to deliver seamless experiences for members and colleagues.

• Proven experience managing global partnerships
  , schemes
  , or third‑party service providers
  , ideally across multiple markets.
• Strong procurement
  , supplier management
  , and contract negotiation experience.
• Exceptional stakeholder management and relationship‑building skills, with the ability to influence at all levels.
• A track record of driving performance improvements and delivering measurable change.
• Strong analytical ability
  , with confidence using data to inform decisions and improve outcomes.
• Leadership experience
  , with the ability to build, motivate, and guide high‑performing teams.

• Discretionary on‑target bonus of 15%. Up to a max 30% based on performance
• 11% pension contribution (3% from you, 8% from us – optional additional matched 3% contributions, e.g. 6% from you, 11% from us)
• 30 days annual leave. Flexible public holidays and option to buy/sell additional leave
• Private Medical Insurance
• 6x salary death in service
• Holistic health and wellbeing support package
• A truly flexible hybrid‑working arrangement
• A culture that promotes inclusivity, wellbeing and rewards hard work

Apply now and help us deliver trusted, valued services to members worldwide.

Medical Protection Society (MPS) is the world’s leading protection organisation for Doctors, Dentists and healthcare professionals. We protect and support the professional interests of almost 300,000 Members around the world.

We are a not‑for‑profit organisation, meaning our Members’ premiums are kept safe should our Members require support for complaints or claims arising from professional practice, or invested into bettering the organisation, our colleagues and our products.

Our philosophy is to support safe practice in medicine and dentistry by helping to avert problems in the first place. We also actively campaign for regulatory and legal reforms that benefit Members and the wider healthcare professions.

To do this, we need colleagues who are trusted and supported to deliver their best work, whether that be through leadership development, fully‑funded training courses or peer‑to‑peer support. We want our colleagues to feel empowered enough to deliver positive change, display ambition to push themselves and are determined when faced with a challenge, whilst ensuring our Member’s best interests are at the core.

If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply.

Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview. You can contact our Talent Acquisition team by emailing (Use the "Apply for this Job" box below).

Salary Starting at £65,000, up to £77,400 dependent on experience