Head of Operations

Head of Operations

Location:

South West - with travel to London
Salary: £70,000 - £80,000 plus bonus

A growing, premium multi-concept hospitality group is looking for a Head of Operations to lead up to five sites across the South West and London. The business operates firmly in the premium restaurant space, with strong foundations and clear ambition. This is a hands‑on leadership role within a company that has real momentum and genuine scope to evolve.

The role:

• Oversee operational performance across up to five premium restaurant sites
• Drive service standards, guest experience and consistency at the highest level
• Embed discipline, structure and attention to detail associated with Michelin-level environments
• Lead and develop senior management teams - focusing on retention, succession planning and organic growth
• Strengthen commercial performance, with full ownership of P&L and cost control
• Streamline systems and processes to support scalable growth
• Work collaboratively with ownership on strategy, while remaining focused on elevating day‑to‑day standards

The person:

• Proven experience within premium restaurant groups, with a sharp eye for detail and excellence
• Background operating within Michelin-standard or equivalent high‑discipline environments
• Experience in owner-operated businesses is highly desirable
• Strong commercial acumen and financial literacy
• Demonstrable leadership capability, with a track record of building and retaining high-performing teams
• Collaborative mindset with the confidence to challenge and elevate performance
• Ambitious, driven and motivated by growth
• Still get a kick out of service and happy to roll your sleeves up
• Comfortable with regular travel between the South West and London

Sounds good?