Service Delivery and Performance Lead

Job Summary

The Service Delivery and Performance Lead will provide operational leadership to ensure the safe, effective, and efficient delivery of a portfolio of Leeds GP Confederation services, including being on the Senior Manager on call rota. The post holder will be responsible for performance management, service improvement, stakeholder engagement, service budget responsibility, contributing to developing business cases, and ensuring services meet contractual, regulatory, and quality standards.

The role requires a resilient and experienced manager capable of driving high standards across multiple contracts and services while fostering strong collaboration and relationships internally, and externally with Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners. The post holder will contribute to strategic planning and support Leeds GP Confederations ambition to deliver high-quality, patient-centred care across Leeds.

Leeds GP Confederation is a collective of GP practices working together to deliver high-quality, patient-centred primary care across the city. By collaborating, we share resources, expertise, and innovation to improve services for our communities. Our mission is to support general practice, strengthen local healthcare, and ensure every patient in Leeds receives the right care, at the right time, from the right people.

• Date posted: 09 January 2026
• Salary: £62,682 a year
• Contract:
  
  Permanent
• Working pattern:
  Full-time, Flexible working
• Location:
  
  Leeds, 3 White Rose Office Park, Leeds LS11 0DL

• TITLE:
  
  Service Delivery and Performance Lead
• DEPARTMENT:
  Operational Team
• LOCATION:
  
  Leeds
• HOURS OF WORK: 37.5 hours per week
• NATURE OF
  
  CONTRACT:
  
  Permanent
• ACCOUNTABLE TO:
  Chief Operating Officer

Service Delivery And Operational Management

• Provide operational leadership and line management of their defined service area taking into account issues impacting internally and externally; proactively seeking creative solutions and sharing learning openly.
• Lead the delivery and operational management of Confederation services within portfolio.
• Ensure adequate leadership and guidance is provided to all team members;
• Responsible for the line management and performance of a clinical/operational team within a specific service area and within line management structure specific to portfolio area
• Ensure services are safe, patient-focused, and delivered in line with quality, regulatory, and contractual requirements
• Monitor KPIs, contracts, and service-level agreements, addressing issues proactively to maintain performance.
• Provide operational leadership, guidance, and support to service delivery teams.
• Produce monthly service performance reports for the Chief Operating Officer and wider Executive Team.
• As CQC Registered Manager for the portfolio, ensure compliance with CQC and other regulatory bodies, embedding clinical governance in operational processes.
• Maintain effective communication and collaboration with Primary Care Networks (PCNs), GPs, practice teams, commissioners, third sector and wider system partners.
• Lead seamless operational integration across the wider Leeds GP Confederation teams.
• Provision of regular management reports for portfolio services delivered by Leeds GP Confederation;
• Management of all contractual reporting for portfolio services delivered by Leeds GP Confederation;
• Delivery of agreed reporting metrics to support the delivery of high quality, patient centred services;
• Adhere to agreed strategy to develop Leeds GP Confederation services;
• Ensure service development and delivery is in accordance with local and national guidelines;
• Routinely monitor and assess service performance against patient access and demand management targets.

• Continually leads the development of quality services; responsible and accountable for the performance of the team within the overall organisational governance frameworks and corporate objectives ensuring that appropriate systems are in place to evidence achievement
• Actively leads innovation initiatives within area of responsibility in order to maximise resources and inspire others to achieve efficiency measures
• Develop and implement systems for ongoing monitoring of service quality, performance and clinical standards and targets including compliance reporting, feedback, monitoring and management in support of patient outcome targets;
• Support auditing processes and ensure learning from incidents, complaints, and feedback is embedded in service improvements.
• Analyse performance data to identify risks, trends, and areas requiring improvement, presenting actionable solutions.
• Provide regular quality and performance updates to governance groups including the Quality Committee.
• Monitor service performance and take corrective action as required maintaining agreed standards and meeting specified targets.
• Communicate effectively regarding issues of…