Customer Service Team Leader

Customer Service Team Leader

Reference – MSPS
199188

Expiry date – 17/02/2026

Location – Hunslet, Leeds

Salary – Up to £30,400 + Benefits + Company Van

We are looking to recruit a Customer Service Team Leader to join our Longhurst Contract, based from our Leeds Office, in Hunslet, LS10 1BL
.

As the Customer Team Leader, you will ensure the contact centre operations delivers the required performance, delivering a great customer contact experience through a variety of customer contact channels which might be Phone, Email, Video, Social, Correspondence.

Working to deliver the best quality service, you’ll be responsible for leading a team supporting the day-to-day activity, driving excellent service standards, influencing profitability and basic budget management, whilst ensuring exceptional customer relationships are maintained.

• Excellent supervisory skills
• Previous experience of leading and managing a small team of planners
• Experience of working in a social housing repairs environment
• Ability to establish and maintain effective customer relationships
• Strong understanding of WIP management ensuring targets are met and exceeded to always achieve excellent customer satisfaction
• Excellent working knowledge of Microsoft Office, Word, Excel, & Power Point

• Profit Share Discretionary Annual Bonus Scheme
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Loyalty & Values Awards
• Funded Professional Subscription

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.