Operations Director

Operations Director – First Response Group

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First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.

• Shape and deliver a national growth strategy aligned with FRG's long term goals.
• Drive transformation initiatives to improve service delivery, optimise costs, and strengthen operational resilience.
• Stay ahead of emerging risks, potential threats, and industry trends to maintain relevance and adaptability.
• Take full ownership of P&L, demonstrating strong financial and commercial expertise.
• Anticipate market shifts and competitor activity to ensure FRG remains ahead of industry trends.
• Play a key role in bid strategies, solution design, and commercial proposals with a focus on a risk based, service led approach.

• Ensure all services align with client specific risk profiles and protection requirements.
• Oversee or support the development of Threat, Risk, and Vulnerability Assessments.
• Maintain compliance with SIA regulations, data protection standards, and ISO frameworks.
• Build and sustain robust risk management processes, incident response structures, and continuous improvement programs.

• Lead national operations to deliver consistent, high-quality service across all contracts.
• Guide regional managers and operational teams to achieve KPIs and SLAs whilst ensuring contractual compliance.
• Champion innovation in workforce deployment, technology integration, and service improvement.
• Drive operational consistency, efficiency, and best practice across all service lines.
• Foster collaboration across departments to enhance overall performance.
• Promote a culture of accountability and high performance.

• Act as senior stakeholder for strategic accounts, ensuring client satisfaction and long-term partnerships.
• Provide advice and guidance on risk and threat.
• Lead regular performance reviews and continuous improvement discussions.
• Resolve escalated issues promptly to maintain client confidence and satisfaction.

• Inspire, lead, and develop all departments to achieve target objectives.
• Build a culture of accountability, innovation, and informed decision making.
• Support workforce development through talent mapping and succession planning.

• Extensive leadership experience within the UK Security sector.
• Proven track record of managing multimillion-pound P&L and delivering sustainable, profitable growth.
• Deep knowledge of SIA regulations, security operations, workforce management, and industry best practices.
• Demonstrate ability to win, mobilise, and manage contracts of varying sizes.
• Exceptional commercial knowledge, negotiation skills, and stakeholder management.
• Comprehensive knowledge of security risk management principles and operational best practices.