Branch Supervisor - Single Branch

DESCRIPTION

We are looking for a talented Branch Supervisor - Single Small Branch, specialising in General Management, for the Distribution Business Unit in Leeds, United Kingdom.

This role is 100% On-site

In this role, you will make an impact in the following ways:

• Drive Operational Excellence:
  Oversee day-to-day branch operations, ensuring alignment with financial metrics and Annual Operating Plan targets.

• Enhance Customer Satisfaction:
  Promote a customer-centric culture by monitoring Net Promoter Score and implementing service improvements.

• Lead Safety and Compliance:
  Champion health, safety, and environmental standards, fostering a proactive safety culture and ensuring legal compliance.

• Optimise Resources:
  Improve workshop efficiency and resource utilisation to maximise productivity and reduce operational costs.

• Develop and Motivate Teams:
  Build strong, engaged teams through coaching, development plans, and effective delegation.

• Collaborate Cross-Functionally:
  Work closely with service operations, admin teams, and business development leaders to meet customer requirements and drive improvements.

• Manage Financial Performance:
  Monitor branch costs, warranty processes, and balanced scorecard metrics to achieve profitability goals.

• Influence Continuous Improvement:
  Identify and implement process enhancements across service capability, capacity, and coverage to strengthen branch performance.

To be successful in this role, you will need the following:

• Leadership
  
  Skills:
  
  Ability to manage, develop, and motivate a small team while driving engagement and resolving conflicts effectively.

• Customer Focus:
  Strong relationship-building skills and commitment to delivering customer-centric solutions.

• Financial Acumen:
  Understanding of key financial indicators to make informed business decisions and manage branch budgets.

• Operational Expertise:
  Knowledge of service processes, compliance standards, and ability to optimise workflows for efficiency.

Education/

Experience:

• A college or university degree in Business Administration, Engineering, or a related field.

• Intermediate-level experience in branch operations or service management, with proven ability to lead teams and deliver results.

• Preferred
  
  Skills:
  
  Familiarity with health and safety compliance, financial reporting, and customer satisfaction metrics.

Job General Management

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

Relocation Package No

100% On-Site No