Creative Account Director

Creative Account Director - Packaging & Design

Location:

Leeds (Hybrid working - 3 days office, 2 home)

Salary: DOE

Company: A full-service packaging and branding agency.

Role:
Develop lasting relationships by understanding and exceeding their expectations through a detailed implementation programme to on‑board them effectively.

To achieve client delight through delivering agreed Key Result Areas with client contacts and develop services, elevating the account to agreed profit levels by the directors.

To identify and drive technology for continual improvement throughout the business via the Lean Six Sigma practice.

Collaborate with the Managing Director, Group Creative Director, CEO, and CTO to identify and seize growth and innovation opportunities within existing design‑focused accounts. Lead the charge on New Business Development and expand existing client relationships, all while delivering exceptional service through strategic account plans and client satisfaction.

Take ownership of key business objectives across the group, working closely with Directors to achieve core goals and foster continued growth across our portfolio of design clients. Your leadership will be pivotal in driving both revenue and relationship excellence.

• Demonstrates strong leadership skills
• Extensive people management experience
• High levels of organization with the ability to direct, support and control many activities
• Confident in preparing strategic and creative proposals
• Proven clear, confident and unambiguous communication skills to meet requirements of daily contact with the client and internal departments
• Demonstrable confidentiality, integrity, boldness, and the ability to challenge and lead by example
• Have proven problem analysis with insight and critical thinking skills
• Passionate design expert with appreciation for brand and packaging design

• A proven track record of marketing/production experience managing multiple contracts/client accounts or a management role in a similar agency or service environment
• Experience working within Packaging and Design - preferably across FMCG retail and brand
• Experience of task/project achievement requiring some strategic foresight
• Proven track record of successful strategic design projects across various categories
• Able to present across all media channels to a high standard (Packaging, POS, ecommerce)
• Previous experience in motivating teams and developing colleagues or working relationships
• Numerate/able to manage budgets.
• Commercial experience including leadership and man‑management expertise in a service environment with substantial FMCG exposure

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Creative Account Manager / Creative Project Manager / Adaptive Account Manager / Account Manager / Project Manager / Senior Account Manager / Senior Project Manager / Packaging / Print / Creative / Design / Graphic Adaptation / CAM / Client Delight / Client Senior Account Manager / Client Senior Project Manager / Account Director / Creative Account Director / AD / Client Services Manager