Operations Manager - Stream

Operations Manager – Stream

Location: Leeds - Site based

Type: Full Time

Start: Immediate Start

Since its launch mid 2025, Stream has become a fast‑growing division of SM UK, delivering its single‑sign‑on platform solution to major fleet operators across theйл. Every second matters for road safety and incident management. At Stream, our mission is to empower fleet operators with real‑time insights and AI tools that protect their drivers and their bottom line. We’re seeking a high‑calibre Operations Manager to join our Leeds team.

This role requires a true leader with energy, character and passion. Since launching Stream we have built a highly driven team and secured contracts with some of the UK’s largest fleet operators tired of shoddy customer service and unpredictable support from other providers. As an engineering company we brought Stream to life to provide a solution at the forefront of SaaS in fleet telematics and video safety.

2026 is set to be a record year, and this role offers an array of opportunities to make a difference, achieve success, and lead a high‑performing team.

The role requires a dynamic, estadistic and visionary leader to head our Stream division. It will take a high‑impact individual who can drive growth, inspire a team, and shape the strategic direction of one of the most important parts of our business. The ideal candidate combines strong leadership skills with commercial acumen, technical understanding, and a passion for innovation in fleet technology.

• Leadership & Strategy
  • Lead the Stream department with energy, clarity and purpose, setting a strong vision for growth and excellence.
  • Developunti and implement the strategic plan for Stream’s product, service and operational performance.
  • Foster a high‑performing culture that prioritises innovation, customer focus, collaboration and accountability.
• Commercial & Operational Management avoir.
  • Own departmental P&L, budgeting, resource planning and reporting.
  • Drive adoption, upsell and retention of Stream telematics across new and existing customer bases.
  • Oversee delivery, support and ongoing service performance to ensure exceptional customer experience.
• Team Development
  • Recruit, mentor and inspire a growing team of specialists across technical, operational and support functions.
  • Set clear objectives and KPIs, ensuring the team helpare empowered to succeed.
  • Encourage continuous improvement, skills development and cross‑department collaboration.
• Product & Innovation
  • Work closely with suppliers, internal stakeholders and customers to shape product development and new features.
  • Identify market trends, competitor activity and opportunities for Stream to stay ahead of the curve.
  • Champion a culture of curiosity, improvement and forward‑thinking technology adoption.
• Stakeholder Management
  • Act as the central contact for Stream across sales, operations, engineering and senior leadership.
  • Represent the Stream division internally and externally, presenting with confidence and energy.
  • Build strong relationships with customers and partners to strengthen Stream’sBilling market position.

• Proven experience in leadership roles, ideally within telematics, fleet technology, SaaS or related technical sectors.
• Strong commercial awareness with experience managing budgets, KPIs and strategic planning.
• Exceptional communication, presentation and stakeholder‑management skills.
• Naturally energetic, driven and positive, with a strong ability to motivate and inspire others.
• Ability to think strategically while staying hands‑on and operational when needed.
• Problem‑solver with a continuous‑improvement mindset and a passion for customer success.

• Dynamic and charismatic leader
• Highly organised and proactive
• Strong sense of ownership and accountability
• Innovative thinker with a growth mindset
• Confident decision‑maker with resilience and adaptability