Regional Membership Manager, Scotland

Regional Membership Manager, Scotland and Leeds

Soho House is a global network of private members' clubs, restaurants, hotels, work spaces and cinemas, catering to those in the creative industries. The company has unique ventures throughout the UK, EU, NA, LATAM and APAC with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact. Soho House was created to bring diverse communities of people together, and we take the same approach when building our teams.

We thrive on differences and believe it is critical to our success as a global company.

Soho House is proud to be an equal‑opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives and skills. Applications are encouraged from all genders, races, religions, ages, sexual orientations, parents, veterans, people living with disabilities and any other groups that could bring diverse perspectives to our business.

As the Membership Manager (MM) you will be responsible for curating and growing the Cities Without Houses (CWH) Membership across Scotland and the North of England. Your main focus will be recruiting new members and retaining existing ones while delivering a seamless exceptional member experience. You will work closely with local committees, build strong relationships with key creative communities and ensure that Soho House values and brand are reflected in every member interaction.

You will oversee all aspects of the member experience from induction through to events and communications. You will also act as the day‑to‑day contact for members, managing enquiries while serving as Soho House’s eyes and ears on the ground. We expect the MM to be highly social, media‑savvy and able to ideate and execute mini‑campaigns with measurable positive impact that directly aid the conversion of leads to new members.

The MM reports into the Head of Membership, ensuring membership targets are achieved and that the overall member experience is consistently high quality, friendly and memorable. Success largely depends on your ability to manage time, achieve goals and meet members’ expectations.

• Drive membership recruitment, expanding Soho House’s network specifically across Scotland.
• Leverage your existing network in the creative industries to attract high‑profile members from sectors such as film, art, fashion, media and tech.
• Develop and execute strategies to meet quarterly membership targets, ensuring that the member base is diverse, inclusive and reflective of the cities’ creative communities.
• Oversee and be responsible for the recruitment and management of liaisons in your cities, setting objectives and managing their performance.
• Build, grow and motivate local membership committees, ensuring they reflect Soho House’s diversity and inclusion pledge.
• Foster relationships with committee members to ensure active participation in the membership process and support the recruitment of high‑caliber new members.
• Curate and oversee the creation and execution of engaging activity and impactful events, ensuring that every experience delivers the unique “Soho House magic” and promotes member engagement.
• Ensure that new members feel welcomed and integrated into the Soho House community, managing their onboarding process and hosting introductions as necessary.
• Execute a communications plan that keeps members informed, engaged and excited about the offerings in your region.
• Partner with membership leaders to create content and manage internal communications to deliver a seamless experience.
• Build relationships with regional press.
• Drive mini‑content media and social media campaigns that drive sign‑ups.
• Conduct significant outreach within the creative communities of Scotland and the North of England to establish key contacts, connectors and opinion leaders.
• Build strong relationships with local creative groups and individuals to promote Soho House and drive brand awareness.
• Review membership applications to ensure all new members meet the high standards expected of Soho House.
• Oversee membership…