Account Manager

Job Title: Account Manager

Location: Leeds

Are you an experienced Facilities Management professional ready to take the lead on high-profile PFI projects? We're looking for a dynamic Account Manager to oversee a portfolio of contracts, ensuring exceptional service delivery and full operational and commercial compliance. In this role, you'll have end-to-end leadership and financial responsibility, managing a talented team and building strong client relationships. You'll drive performance, compliance, and profitability while shaping strategies that meet evolving client needs.

• Lead & Inspire:
  Manage and motivate a team of Facilities Managers, ensuring top-tier service and compliance.
• Client Focus:
  Build lasting relationships and deliver outstanding customer support.
• Operational Excellence:
  Oversee service delivery, contractual obligations, and lifecycle works.
• Financial Control:
  Manage P&L, cash flow, and identify opportunities for profitability.
• Compliance Champion:
  Ensure statutory, health & safety, and safeguarding standards are met.

• Strong background in Facilities Management (PFI experience is a plus).
• Proven leadership skills with the ability to manage multiple stakeholders.
• Commercial acumen and a passion for delivering exceptional service.
• IOSH or NEBOSH Certification.
• The ability to lead, manage and develop a team of direct reports.

• Seniority Level: Mid-Senior level
• Employment Type:
  
  Full-time
• Job Function:
  Sales and Business Development
• Industry: Facilities Services

Mitie is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. The successful candidate will be subject to an enhanced DBS check and satisfactory references. If you are working in regulated activity please note that you are subject to the following:
It is a criminal offence for people who are barred from working regulated activity to apply for roles that require them to work unsupervised with that particular group (i.e. vulnerable adults, children or both). This post is exempt from the Rehabilitation of Offenders Act 1974 and Mitie is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children or vulnerable adults.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at

Our market-leading offering provides you with benefits that suit your lifestyle, including:

• A virtual GP on hand for you and members of your household.
• Financial wellbeing assistance through our Salary Finance scheme.
• Flexible lifestyle benefits platform, Choices, allowing you to purchase extra holiday days, critical illness insurance, dental treatment, technology products, and more.
• High street discounts via MiDeals platform and cycle-to-work scheme.
• Life cover up to four times your salary, enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan.
• Mitie Stars recognition with monthly cash prizes and a chance to win a top prize of £10,000.
• Diverse training and development opportunities.

Join us and make a real impact in a role where your expertise drives success.