Network Operations Technician

Location

We currently have a vacancy for a Network Operation Technician to join our Customer Field Services department working in the Wastewater industry to cover the Knostrop area in West Yorkshire. You will need to be approximately 30 to 40 minutes away from our Knostrop wastewater site where you will be a part of helping Yorkshire Water to provide the best service to our customers.

The permanent opportunities are working Monday to Friday 37 hour week standby included which will include late, early and weekend work.

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Customer Field Services are a key part of how we plan to meet the changing expectations of customers and regulators.

As our Network Operation Technician, you will deliver a “first time fix” and same day solution to our customer and environmental problems and to deliver the asset plan for network maintenance to eliminate escapes.

As a field-based technician within a geographical team working to improve customer service and waste network performance. You will be responsible for ensuring a first-time fix solution for customers and the environment whilst ensuring quality follow-on work is raised in accordance with our standards and specifications.

You will always ensure the correct site set up is in place and POWRA are completed prior and during Jobs to ensure all risks are identified and corrective preventive activity undertaken to stay safe all times.

To safely proactively and reactively maintain the sewerage network to promote and implement solutions which resolve and/or prevent a sewage escape (flooding and pollution) from the wastewater network and to ensure no repeats take place.

You will be required to work closely with other Yorkshire Water teams and our contracted partners on site to resolve and manage operational issues on the sewer network.

Requirement to operate different vehicle types to complete work, dependent on availability of vehicle and the type of work attending.

You will undertake thorough and timely investigations on our sewerage system to resolve issues and prevent repeat customer contacts and support other operational teams with investigations into sewer asset problems.

You will need to be able to utilise IT systems to collate information and relay feedback.

You will also be required to collate data and information for evidence capturing. This also includes assessing photograph, plans and reporting on any escape/issues from the sewer network.

You may be required to maintain and install Customer Sewer Alarms on the network & work with third party providers where support is required.

You will ensure Health and Safety working practices & procedures are always complied with. When making day to day business decisions you will be required to demonstrate financial awareness and provide technical support and first line response to customer contacts to ensure a fix first time resolution & ensuring that the most cost-effective resolution is promoted.

• It is essential that you have a practical mindset, enjoy working outdoors in all weathers and be comfortable taking a hands-on approach to work tasks.
• Previous experience in a customer service-related role with face-to-face communication with customers is an essential requirement of this role.
< candidate will be able to develop and…