Motability Personal Injury Claims Handler

Overview

At DLG Legal Services, our mission is to make law easy and accessible to everyone. As part of the Direct Line Group, we provide legal services to over 50,000 DLG customers each year. Customers can access our legal Advice-line team and our growing list of services includes personal injury, employment, property, inheritance, and contract litigation. We also support our parent group, litigating on their behalf.

A fantastic opportunity has become available within DLG Legal Services, as a Motability Personal Injury Claims Handler. The role is offered on a 12 Months Fixed Terms Contract basis and will be based at our Leeds office (hybrid working).

Reporting to your Team Leader, you will be joining our dedicated Motability RTA team dealing with a mixed caseload of OIC, MOJ, complex, Fast Track claims along with Part 8 Litigated cases. You will have the ability to develop your existing experience to litigate on post whiplash reform cases where quantum and liability are disputed. You will be sympathetic to the needs of your client to ensure a high quality service is provided and accurate legal advice is given in accordance with our policies and procedures.

You will work to achieve personal and department wide targets whilst adhering to our service level agreements.

We expect you to demonstrate a highly professional manner which reflects the brand’s image and customer ethos of the DLG LS department and its values.

You will support the strategic development of the department and firm by developing high standards and growing the clients positive experience through continuous improvement initiatives.

• Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment.
• A working knowledge of OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Personal Injury Claims.
• A working knowledge of Tariff and Non Tariff valuations, JC Guidelines for the assessment of general damages in personal injury cases
• Strong communication skills and able to engage effectively with clients.
• Working towards and achieving defined Business targets and measures.
• Able to work well under pressure whilst retaining high attention to detail.

Location: Leeds, LS1

Home Working: Hybrid model (2 days from the office, 3 days from home)

Working hours: 35 hours per week (Monday - Friday)

• 9% employer contributed pension
• 50% off home, motor and pet insurance plus free Green Flag breakdown cover
• Additional optional Health and Dental insurance
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
• Generous holidays
• Buy as you earn share scheme
• Employee discounts and cashback

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. If you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways.