Claims Account Manager Lead

Leeds or Manchester with some National travel

Shape the future of Claims. Lead relationships that really matter!

Our UK Claims team is central to the service, products, and reputation we deliver to brokers and clients. We aim to be market‑leading—efficient, creative, proactive, and uncompromising in our integrity.

Leading and developing our Claims Account Management capability

As Claims Account Manager Lead, you’ll join a close‑knit, established team and take a visible, influential role in:

• Acting as a trusted advocate for Claims, both internally and externally
• Ensuring our claims performance, proposition and expertise are recognised, valued and differentiated in the market

This role is about influence, insight and impact, supporting Markel’s ambition to be recognised as the most customer‑focused, agile and value‑adding claims organisation in the UK.

• Establish and lead a best‑in‑class Claims Account Management service for the UK claims function
• Set high standards for engagement, service delivery and partner experience

• Build, deepen and sustain strong relationships with customers, brokers and strategic partners
• Act as a trusted escalation point and advocate for claims service excellence

• Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition across all product lines
• Ensure claims strategy, capability and performance are clearly understood and valued

• Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success

• Partner with Distribution teams and Senior Underwriters as the claims lead on large and key client initiatives
• Organise and lead structured claims review meetings alongside Underwriting and Business Development colleagues

• Track claims metrics, service standards and trends using reports and dashboards
• Anticipate issues early and ensure consistent, high‑quality engagement throughout the claim lifecycle

You’ll combine technical credibility, commercial awareness and leadership presence, with the confidence to influence at all levels.

• Proven ability to build and maintain effective relationships with brokers, clients and partners
• Strong partner engagement and advocacy skills, internally and externally
• In‑depth understanding of UK claims operations, service delivery and performance measures
• Commercial awareness of the insurance and claims landscape
• A track record of accountability and delivery
• Strong analytical, problem‑solving and decision‑making capability
• Excellent communication and interpersonal skills
• A collaborative, positive and proactive approach

• Experience working in a regulated insurance environment
• Professional qualifications or certifications in digital transformation, project management or related fields

Markel Corporation (NYSE: MKL) is a Fortune 500 company with more than 60 offices across 20+ countries, specialising in insurance, reinsurance, advisory and investment operations.

• Putting people first
• Winning together
• Continually striving for better
• Thinking further

• Competitive salary plus generous annual bonus
• 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave
• Excellent pension scheme
• Private medical and dental cover
• Life assurance, income protection and travel insurance
• Season ticket loan and a range of additional benefits
• Genuine opportunities to learn, develop and progress your career

If you’re excited by the opportunity to lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at  or call us at  to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

#Play Your Part UK