Claims Account Manager Lead

Claims Account Manager Lead – Markel International

Location:

Leeds or Manchester with some national travel.

Shape the future of Claims. Lead relationships that really matter. At Markel, Claims is more than a function – it’s a strategic advantage.

• Lead and develop our Claims Account Management capability.
Act as a trusted advocate for Claims internally and externally.
• Ensure claims performance, proposition, and expertise are recognised, valued, and differentiated in the market.
• Establish and lead a best‑in‑class Claims Account Management service for the UK claims function.
• Set high standards for engagement, service delivery and partner experience.
• Build, deepen and sustain strong relationships with customers, brokers and strategic partners.
• Act as a trusted escalation point and advocate for claims service excellence.
• Work proactively with brokers, clients and partners to articulate and evolve Markel’s market‑facing claims proposition.
• Represent Claims across Markel and externally, championing its critical role in customer satisfaction and commercial success.
• Partner with Distribution teams and Senior Underwriters on large and key client initiatives.
• Organise and lead structured claims review meetings with underwriting and business development colleagues.
• Track claims metrics, service standards and trends using reports and dashboards; anticipate issues early and ensure consistent, high‑quality engagement throughout the claim lifecycle.

• Proven ability to build and maintain effective relationships with brokers, clients, and partners.
• Strong partner engagement and advocacy skills, internally and externally.
In‑depth understanding of UK claims operations, service delivery and performance measures.
• Commercial awareness of the insurance and claims landscape.
• Track record of accountability and delivery.
• Strong analytical, problem‑solving and decision Irlanda‑making capability.
• Excellent communication and interpersonal skills.
• A collaborative, positive and proactive approach.

• Experience working in a regulated insurance environment.
• Professional qualifications or certifications in digital transformation, project management or related fields.

• Competitive salary plus generous annual bonus.
• 25 days’ holiday plus bank holidays, with the option to buy or sell extra leave.
• Excellent pension scheme.
• Private medical and dental cover.
• Life assurance, income protection and travel insurance.
• Season ticket loan and a range of additional benefits.
• ное opportunities to learn, develop and progress your career.

If you’re excited by the opportunityિયા lead digital transformation in a business that values integrity, innovation and people, we’d love to hear from you. Apply now to start the conversation.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. We are an equal‑opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform.double

job functions if successful. Please contact us via email at or call us at emma to request any accommodations that may be needed.