Senior Claims Handler

Senior Claims Handler – Markel International

We’re looking for a Senior Claims Handler to join our Complex Claims Care Team in Leeds. This role supports our goal of providing an efficient, cost‑effective, creative and professional service to our brokers and clients.

It’s an exciting time to join Markel as our business grows. The position offers hybrid working (4 days in the office / 1 day from home), a competitive starting salary, a generous annual bonus and a comprehensive benefits package.

• Take responsibility for a workload of claims covering varied classes of business, with a focus on Professional Indemnity, Employers Liability, Public Liability and Management Liability.
• Prioritise work, manage time effectively and meet deadlines to see claims through to final settlement.
• Apply detailed knowledge of policy wordings for the specified lines of business and maintain a working knowledge of all UK Retail wordings.
• Maintain good and regular communication with key brokers and nurture those relationships.
• Contribute to team projects as directed by the Care Claims Manager or the Head of Insurance Claims.

• Strong legal or claims background.
• Legal qualifications (solicitor, paralegal) or claims practitioner experience, with an interest in studying towards CII qualifications.
• Proficient in Microsoft Office (Word, Excel, Access, Outlook) and the ability to become fully competent with our in‑house systems.
• Excellent written and oral communication skills.
• Experience in care insurance claims or a genuine interest in the care sector.

• Competitive starting salary plus generous annual bonus.
• 25 days paid holiday plus bank holidays, with the option to buy/sell extra leave.
• Company pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, season ticket loan, and other benefits.
• Opportunities to learn new skills and progress in your career.

Markel celebrates the value of a diverse workforce. Whatever your background, if you meet the requirements of this role we want to hear from you. We are also happy to consider candidates seeking flexible working patterns.

We are an equal‑opportunity employer and value diversity. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided with reasonable accommodations for the job application or interview process and for essential job functions if successful.

Please contact us via email at or call to request accommodations or for more information.