Digital Product Analyst - secondment

Job Overview

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We’re currently seeking an experienced professional to join our team in the role of Digital Product Analyst – upto 12 months secondment.

You’ll be joining the first direct

Digital team to help deliver an outstanding service for first direct across digital channels. You’ll contribute to key deliveries and enhancements to our digital channels working closely with Digital Product Managers, and to support our people in delivering amazing customer service across all channels.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Contributing to analysis for our key digital product journeys as part of the 2026 fd investments (such as the Digital Pillar for Contact Centre Automation Programme, Credit Card Servicing journeys, Existing customer lending).
• Writing and refining High Level requirements and user stories.
• Supporting product development for our Digital Product Managers, helping to ensure our projects are delivered to plan and documented to a minimum standard.
• Contributing to feature enhancement and backlog maintenance to maximize value gained when improving our journeys.
• Ensuring project risks, issues and dependencies are flagged in a timely manner.
• Remain up to date on trends and best practices for Digital and emerging technologies.

• Good analytical skills, research methodologies.
• Efficient communication skills, both written and verbal.
• Good influencing, analytical and presentation skills.
• Knowledge of fd, the fd operation and the staff channel systems that are utilised by agents and supervisors’ day to day is desirable. Technically aware.
• Digitally savvy, understanding the role of mobile for the fd proposition targeting future mass affluent customers and ability to reflect our brand values across our digital propositions.
• Understanding of Agile/Scrum methodologies, backlogs, roadmaps, and prioritization techniques.
• The ability to deconstruct and solve problems and identify areas where enhancements can be made across all fd channels.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces—no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:

Email:

Telephone: