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IT Support Systems Administrator

Service Desk Manager — Lead IT Support & Process Automation

Job in Leeds, West Yorkshire, ME17, England, UK
Listing for: Legal 500
Full Time position
Listed on 2026-03-06
Job specializations:
  • IT/Tech
    IT Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading legal research firm is seeking a Service Desk Manager in Leeds to oversee user support, enhance operational efficiency, and lead a service desk team. Responsibilities include defining SLAs, improving reporting, and line managing analysts. Candidates should have 5-10 years of IT support experience, a background in 2nd or 3rd line support, and a strong grasp of ITIL practices.

Join a dynamic team committed to delivering exceptional user experiences.
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