User Researcher

Location (Remote-first): Leeds | Central London | Newport

Location (Hybrid): East London

IR35 Status: Inside IR35

Start Date: Immediate / ASAP

SR2 Consulting is supporting a number of high-profile central government digital programmes and is seeking experienced User Researchers to join multidisciplinary delivery teams on a contract basis.

These roles sit within large-scale transformation initiatives focused on improving digital services used by citizens and internal users across the UK. Successful candidates will play a key role in shaping user-centred services that are accessible, inclusive and aligned with agile delivery principles.

• Plan, design and conduct user research activities across Discovery, Alpha, Beta and Live phases
• Select and apply appropriate qualitative and quantitative research methods
• Work collaboratively within agile, multidisciplinary teams including Product, Design and Engineering
• Synthesize research findings into clear, actionable insights
• Communicate evidence effectively to stakeholders at all levels, influencing product and service decisions
• Champion accessibility and inclusive design principles throughout the research process
• Proven experience delivering end-to-end user research within digital service environments
• Experience working in agile teams on iterative product or service development
• Strong stakeholder engagement and communication skills
• Demonstrable understanding of inclusive research practices and accessibility standards
• Experience working within UK Government or to GDS standards