Head of Search - secondment

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.

We’re currently seeking an experienced professional to join our team in the role of Head of Search– upto 12 months secondment

You’ll be responsible for developing and executing HSBC’s search strategy across digital platforms, ensuring customers and colleagues can easily find relevant information, products, and services. This role drives innovation in search technology, optimises user experience, and leverages data insights to enhance discoverability and engagement.

A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.

• Define and deliver the search vision and roadmap, aligning with HSBC’s digital transformation goals
• Lead cross-functional teams to implement search solutions that support business priorities and customer needs
• Oversee the selection, integration, and optimisation of search platforms (internal and external)
• Champion the adoption of AI, machine learning, and natural language processing to improve search relevance and performance
• Ensure search interfaces are intuitive, inclusive, and accessible for all users; continuously test and refine search algorithms based on user feedback and analytics
• Analyse search data to identify trends, gaps, and opportunities and report on search performance, providing actionable insights to stakeholders
• Work closely with product, technology, marketing, and compliance teams to deliver cohesive search experiences. Foster a culture of collaboration, valuing diverse perspectives and encouraging innovation
• Take responsibility for risk management and long-term impact of search initiatives

• Proven experience leading search strategy in a large, complex organisation
• Strong understanding of search technologies, SEO, and digital analytics
• Demonstrated ability to manage and motivate high-performing teams
• Excellent stakeholder management and communication skills
• Experience with AI, machine learning, and data-driven decision making
• Commitment to diversity, inclusion, and responsible leadership

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:

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