Global AI-Enhanced Learning & Development Manager

Global AI-Enhanced Learning & Development Manager

Leeds, United Kingdom;
London, United Kingdom

Shark Ninjais a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeople’s lives in homes around the world.
Powered by two trusted, global brands, Shark and Ninja
, the company has a proven track recordof bringing disruptive innovation to market and developing one consumer product after another has allowed

Shark

Ninjato enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than4,100associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world.

Location: London or Leeds Hybrid (3 days from the office)

As the Global AI-Enhanced Learning & Development Manager, you will reinvent how Shark Ninja equips teams to support consumers with empathy,expertise, and speed.

You’lldesign modern, engaging learning experiences using AI, adaptive content, simulations, and continuous learning models. This role goes far beyond traditional training—it’sabout building a global capability engine that keeps pace with our innovation and reflects our Hear It, Feel It, Fix It approach.

You’ll transform learning from static instruction into dynamic, personalized, skill-building journeys that strengthen trust and improve outcomes.

• Redesign global training programs using modern learning principles, multimedia content, AI personas, simulations, and adaptive pathways.
• Enable learning that shifts from instructor based to self-taught,leveraging the latest technology in those spaces
• Lead the creation of engaging new-hire training, ongoing capability development, and global product launch readiness.
• Introduce AI-driven assessment models to evaluate decision-making, empathy, and real-world readiness.
• Optimize the knowledge and training intake process to ensure consistency of submissions
• Partner with Global QAand Operations to close skill gaps, reinforce quality expectations, and drive consistent performance.
• Collaborate with Technology to inform improvements to learning platforms.
• Ensure training is globally scalable while tailoring content for local markets and consumer nuances.
• Create learning experiences that deepen empathy, build confidence, and strengthen consumer trust.
• Establish a regular engagementandfeedback cyclewith those in learning and development rolesour vendor partners
• Travelto ourinternationalengagementcentres as required

• Bachelor’s degree in Instructional Design, Education, Communications, or related field; equivalent experience welcome.
• 6–8+ years of experience in L&D, instructional design, training, enablement, or capability-building roles.
• Demonstrated success modernizing slide-based training into interactive, AI-enhanced, and self-directed learning experiences
• Hands-on experience leveraging
  
  AI tools for content creation, personalization, skills mapping, learning analytics, and performance enablement
• Proven ability to design learner-centered, performance-based learning journeys that embedempathy and trustin the flow of work
• Experience scaling learning programs across global teams, ensuring localization, accessibility, and cultural relevance
• Ability to translate complex product knowledge into simple, visual, and engaging content.
• Strong collaboration skills across QA, Product, Tech, Operations, and BPO partners.
• Creative, experimental mindset witha track recordof elevating outdated learning models.
• Exceptional communication skills and passion for empowering teams to deliver empathetic, trust-building service.

• Training becomes faster, more engaging, and more effective—reducing ramp time and improving quality.
• AI personas and adaptive content significantly enhance agent readiness and skill development.
• Global teams feel more confident, more empathetic, and more capable in resolving consumer needs.
• L&D becomes a strategic engine for performance, capability, and trust.
• Consumers consistently experience
  
  Shark
  
  Ninja’s Hear It, Feel It, Fix It
  philosophy…