Junior IT Support Engineer

About us

One-third of the UK's working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state‑of‑the‑art Fin Tech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.

Amplifi Capital Limited (ACL) is proud to be one of the top lenders in the UK’s near‑prime unsecured personal loans market. Our customer‑first approach and innovative solutions have driven remarkable growth — increasing new customer volumes fivefold in just two years. Our two flagship brands, My Community Finance (credit broking) and Reevo Money, meet diverse customer needs while promoting financial inclusion.

As the leading name in the UK credit‑union market, with the two largest credit unions on our platform, we’re setting new standards for ethical lending. We aim to become the biggest player in the UK personal‑loan market for the near‑prime segment, redefining responsible lending and leading the way in financial empowerment.

We’re seeking an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. While this position is based in our Leeds office, you will support users in London and Noida (India). As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting‑edge technology department.

You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast‑paced environment. You will be responsible for helping prioritise the outstanding workload in our Service Desk CMS, asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control, and assisting in the deployment of new IT initiatives.

This role is based on‑site in Leeds, but there may be occasional requirement to travel to other office locations. Core business hours for the Leeds office are between 8 am and 8 pm, so some flexibility on working hours is essential.

• Logging, prioritisation, and escalation of IT issues and requests within our Jira CMS
• Resolution of all support issues and requests via telephone, Remote Desktop, or desk‑side assistance
• Develop and maintain good working relationships with key stakeholders, internal users, and suppliers
• Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required
• Assist with installation and maintenance of internal IT infrastructure
• Routine systems administration tasks
• Administration of hardware inventories and software licences
• Participate in SOC alert monitoring process and escalations
• Onboarding/offboarding of work colleagues

• Competitive salary
• 25 days annual leave
• Pension
• Subsidised nursery scheme
• Subsidised gym membership
• Discount shopping
• Private health insurance via Bupa
• Sociable company culture

• Strong knowledge of Microsoft Windows 11 operating systems
• Experience with Apple Mac hardware, software, and operating systems – an advantage
• Experience with Entra  / MS Azure, Intune – an advantage, but not essential
• Keen interest in information technology, computer hardware and software
• Experience troubleshooting PC hardware and software issues
• Office 365 usage, support and troubleshooting
• Awareness of AV, anti‑malware, and incident management processes
• Experience with meeting‑room audio/visual collaboration equipment and systems

We are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships. Please note that all offers of employment are conditional on us obtaining satisfactory pre‑employment checks, including a DBS check, a credit check and employment references.