RTGS Operations Analyst

RTGS Operations Analyst - Technology Directorate

Full Time

Location - Leeds

• Job share
• Flexible start and end time each day
• Part time
• Ability to adapt calendar as needed, for example to fit in the school run, gym, or appointments
• A 50% in‑office attendance requirement that can be spread across the month to accommodate diverse working patterns, such as the flexibility to purchase a weekly train ticket for certain weeks
• Compressed hours (subject to approval and policy within the team)
• Working from abroad policy (subject to approval and policy within the team)

We’re excited to be growing our presence in Leeds, a city we’ve been connected to for nearly 200 years! Our modern, accessible office in the City Centre offers a supportive, flexible working environment. The majority of roles, including this one, are now available in Leeds, giving you the chance to build a meaningful career outside of London while contributing to our mission from a dynamic and growing location.

You’ll work collaboratively with London‑based colleagues in a hybrid model, with regular opportunities to travel into the London office to meet and connect together in person.

Want to learn more? Discover what makes our Leeds office such a dynamic place to work by visiting our Leeds page for more details.

RTGS settles an average day of £800 billion and is critical national infrastructure. Each day brings new challenges and opportunities, creating an environment suited for those who work well in a fast‑paced setting. An individual whose approach is getting it right in tight timescales can make a real difference.

As an RTGS Operations Analyst, you’ll be at the heart of keeping our critical payment systems running smoothly. Your day starts with triaging new ITSM tickets, making sure incidents are prioritised and routed quickly to the right teams and ensuring adherence to SLAs. You’ll keep a close eye on our communication channels, spotting early signs of issues and escalating them before they impact service.

Lunch may include informal chats with team members either in person or via virtual coffee catch‑ups.

You will be responsible for the maintenance of key reports and produce clear, reliable management information that feeds directly into senior leadership and governance forums. Throughout the day, you’ll support BAU service delivery by ensuring teams are following ITIL processes, maintaining their documentation sets and delivering against their PIR and Problem actions whilst coordinating input to governance sessions and strategic planning.

You’ll also support the Operations Lead with team‑wide initiatives such as OKR updates, meeting agendas and maintaining team collaboration spaces. By the end of the day, you’ll have improved service visibility, strengthened governance, and ensured our operational rhythm runs without friction.

This role presents an exciting opportunity for an enthusiastic service delivery focused Technology Operations Analyst. Reporting to the RTGS Operations Lead, you will be part of the RTGS Technology team that provides day‑to‑day support and development of new capabilities for the Bank of England Real Time Gross Settlement solution.

Being an Operations Analyst at the Bank of England will require championing a service‑focused approach, ensuring the daily stability, performance, and reliability of the RTGS system by adhering to ITIL best practices, while operating within a heavily governed ecosystem. Facilitating between technical teams and business needs, managing the lifecycle of incidents, problems, and changes to maintain high service quality, will form a key part of this role.

There may be occasional requirements to work outside of core hours in the event of a significant service disruption.

You are a dedicated Technology professional within a service management environment, and you champion best practice adherence to ITIL processes. You have a clear collaborative approach to working across multiple teams, and are keen to bring others on the journey with you. You pay attention to detail and strive to identify opportunities for…